Uninstall Problem

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Uninstall Problem - 19.May2009 5:06:26 PM

PJM

Posts: 1
Joined: 19.May2009
Status: offline

I cannot uninstall my GFI Home Edition. When I attempt to uninstall I get the popup box stating "Could not open Install.Log file" Can someone help me with this issue to uninstall the software?

Post #: 1

RE: Uninstall Problem - 20.May2009 5:33:01 AM

Eugen

Posts: 470
Joined: 9.Apr.2009
Status: offline

Hello PJM,

This is a Wise installer issue that appears only on some computers. If you do an Internet search you will find that you are not the only one that came across this problem when installing various software built with Wise installer.

Some quick fixes for this problem would be:

1. Go to the GFI Backup 2009 - Home Edition installation folder (usually C:\Program Files\GFI\GFI Backup 2009 - Home Edition) and check if the files "install.log" and "unwise.exe" are there. If they are, drag the file "install.log" over "unwise.exe" with the mouse and release the mouse button. Please let us know if one of these files is missing.

2.
a) select Start->Run
b) click the Browse button
c) find "unwise.exe" in the GFI Backup 2009 - Home Edition installation folder (usually C:\Program Files\GFI\GFI Backup 2009 - Home Edition\unwise.exe), click OK in the "Browse" window
d) after that you should see in the Run window the following: "C:\Program Files\GFI\GFI Backup 2009 - Home Edition\unwise.exe"
e) edit this line, so it looks like: "C:\Program Files\GFI\GFI Backup 2009 - Home Edition\unwise.exe" install.log (after "the path" put a space and type install.log)
f) click OK in Run window

3. Copy the "install.log" file from the GFI Backup 2009 - Home Edition installation folder to your desktop. Then delete the "install.log" file from the original location. Now run the "unwise.exe" and this should prompt you for the "install.log" file location. So, just point it to your desktop, then highlight and open.

If you still have problems, then you can simply manually delete the files.

Best Regards,

Eugen.

(in reply to PJM)

Post #: 2