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Unable to query service state

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Unable to query service state - 14.Jul.2008 3:18:51 PM   
bmeyer99

 

Posts: 10
Joined: 25.Apr.2007
Status: offline 		I am having a problem with a specific server not being able to monitor if a service is started or not. I keep getting the error "UNable to query service state, service=[servicename]

I have verified that the "access this computer from the network" is set to Everybody as well as the user that GFI runs as.

I have verified and restarted WMI service. I don't know what else to do.
Post #: 1
RE: Unable to query service state - 15.Jul.2008 2:12:43 PM   
DrewE

 

Posts: 262
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		There are several things you'd want to check in this situation first:

  • On the server, whose service you are checking, open a command prompt and type
    wmic service where name="SERVICENAME"         Make sure this comes back with the appropriate server status
  • On the GFI Network Server Monitor server, right click My Computer and Choose Manage.  Connect to the remote machine and ensure you can see the remote server's services.
  • On the GFI Network Server Monitor Server, open a command prompt and type:
    wmic /node:10.2.3.4 /user:Administrator service list
    and ensure that you can see the remote service list.  Replace 10.2.3.4 with the server's IP address, and Administrator with the appropriate user name.    This test may fail, however GFI Network Server Monitor will still accurately work.  In some cases, a failure may give a better error message to assist in troubleshooting.
  • If the machines are located on opposite sides of an ISA server: Open the Microsoft ISA Server Management. Select the <servername> -> ‘Firewall Policy’. On the ‘Tasks’ tab, click ‘Edit System Policy’. In the ‘System Policy Editor’ -> ‘Configuration Groups’ tree, click Active Directory. Verify that ‘Enforce strict RPC compliance’ is not selected. (http://kbase.gfi.com/showarticle.asp?id=KBID003108)



_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to bmeyer99)
Post #: 2
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