Unable to install GFI MailArchiver
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Unable to install GFI MailArchiver - 16.Jun.2007 9:07:56 AM
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bdc@kobelco.it
Posts: 2
Joined: 16.Jun.2007
Status: offline
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I cannot start the installation of GFI MailArchiver. The files are being extracted but then I get a generic windows installer message showing all msiexec command line parameters. It looks like msiexec has been given the wrong parameters. After that nothing happens. I already reinstalled the .NET framework, Windows Installer and WSH but that does not help. Anyone any idea because this has been annoying me seriously for the last days.
I'm performing the installation on a Windows Server 2003 Standard Edition SP2. The machine is a HP NAS2000s.
Thanks in advance,
Bernard.
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RE: Unable to install GFI MailArchiver - 18.Jun.2007 9:01:31 AM
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Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
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Do you have any Anti Virus software running while you are trying to go ahead with the installation? If yes, can you please disable this Software from running during the installation.
Thank you!
_____________________________
Regards,
Mark Busuttil - support@gfi.com
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Unable to install GFI MailArchiver - 18.Jun.2007 9:18:47 AM
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bdc@kobelco.it
Posts: 2
Joined: 16.Jun.2007
Status: offline
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There is currently no antivirus running on that machine.
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Ticket Reference Numbers - Closed - 19.Jun.2007 8:45:26 AM
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Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
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This issue is currently being handled by e-mail support. The reference number(s) used are:
158052 - bdc@kobelco.it
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
< Message edited by Mark Busuttil -- 24.Jul.2007 11:03:17 AM >
_____________________________
Regards,
Mark Busuttil - support@gfi.com
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Unable to install GFI MailArchiver - 24.Jul.2007 11:03:05 AM
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Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
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This issue was solved by installing GFI MailArchiver on another machine.
Thank you!
_____________________________
Regards,
Mark Busuttil - support@gfi.com
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Unable to install GFI MailArchiver - 25.Jul.2007 7:14:46 PM
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robbied31
Posts: 45
Joined: 27.Apr.2007
Status: offline
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Thanks for the update!!!
But why did it have to go on another machine?
Rob
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RE: Unable to install GFI MailArchiver - 31.Jul.2008 3:38:44 PM
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LOB1
Posts: 3
Joined: 31.Jul.2008
Status: offline
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Can anyone post the resolution to this? I am having the same issue...
*edit*
I can't install GFI on a different server, it has to be installed on the server that is generating the error.
Thanks..
< Message edited by LOB1 -- 31.Jul.2008 3:40:38 PM >
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RE: Unable to install GFI MailArchiver - 31.Jul.2008 3:47:03 PM
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John Letourneau
Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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LOB1,
Can you check your environmental variables and make sure the account you are using has full control over these folders? Also go to start > run > %temp% and check this folder as well.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Unable to install GFI MailArchiver - 31.Jul.2008 3:51:24 PM
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LOB1
Posts: 3
Joined: 31.Jul.2008
Status: offline
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I do have full control of all mentioned folders..
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RE: Unable to install GFI MailArchiver - 1.Aug.2008 4:04:39 AM
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AndrewZT
Posts: 55
Joined: 28.Jul.2004
Status: offline
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Hi LOB1,
To workaround this issue, do the following:
1. Right click My Computer > Properties > Advanced Tab
2. Click Environment Variables and change the value of the TEMP user variable to be C:\Temp
3. Do the same for the TMP user variable
4. Press OK, close any open dialogs and run the GFI MailArchiver installation again.
5. Once GFI MailArchiver is installed you can set these locations back to the default.
Please let us know how it works out for you.
< Message edited by AndrewZT -- 1.Aug.2008 5:05:34 AM >
_____________________________
Regards,
Andrew Zammit Tabona
GFI Software
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RE: Unable to install GFI MailArchiver - 1.Aug.2008 8:44:55 AM
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LOB1
Posts: 3
Joined: 31.Jul.2008
Status: offline
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That worked...thanks Andrew!
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