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Unable to Install Agent Due to Older Version

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Unable to Install Agent Due to Older Version - 26.Jun.2008 4:56:57 PM   
thax

 

Posts: 28
Joined: 10.Mar.2006
From: Washington, DC
Status: offline 		   For the most part our recent deployment of the agent across our network appears to have been successful. But I have a handful of agents I'm not able to deploy the agent on. The error message in the deployment status for one installation states "An older version of GFI Protection Agent (version 3 Build 20070617 is installed) and the installation fails.
   I have another agent that fails installation, but doesn't report a reason why. When I look at the Application event log of the PC, I find the following. Any way to get rid of the old agent, or some other recommended method to fix this?

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date:  6/26/2008
Time:  4:36:28 PM
User:  NT AUTHORITY\SYSTEM
Computer: XXXXX-XXXX-D
Description:
Product: GFI EndPointSecurity 4.0 Agent -- Error 1714. The older version of GFI EndPointSecurity 4.0 Agent cannot be removed.  Contact your technical support group.  System Error 1612.

Post #: 1
RE: Unable to Install Agent Due to Older Version - 7.Jul.2008 12:19:45 PM   
LeoSanchez

 

Posts: 37
Joined: 28.Apr.2008
Status: offline 		Hello thax,

I would recommend that you submit a support request here - http://crm.gfi.com/Customizations/SupportIssue/support.aspx. Its likely that we will have to provide you with manual uninstall instructions for the client. For obvious security reasons we cannot post these instructions on the forum.

_____________________________

Regards,

Leo - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to thax)
Post #: 2
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