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Too Many Users Auto-Added

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Too Many Users Auto-Added - 26.May2009 11:46:46 AM   
bmcclurg2

 

Posts: 7
Joined: 9.Aug.2006
Status: offline 		Hello-
I'm having a problem with false users being auto-added to the user list thereby causing a 'License expired- too many users' message. This is happening to both Mail Security and Mail Essentials. The added names are nonsense 'names', and this problem just started recently. So every day I have to go through the user list and delete all the fake users, and it's getting old. Any idea what's causing this or how to troubleshoot it?

Thanks.
Post #: 1
RE: Too Many Users Auto-Added - 28.May2009 8:20:27 AM   
benvincenti

 

Posts: 163
Joined: 30.Apr.2008
Status: offline 		bmcclurg2,

Kindly go to the GFI\MailEssentials\DebugLogs directory and paste an extract of the usercntado.txt which shows which users are being retrieved and counted.

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to bmcclurg2)
Post #: 2
RE: Too Many Users Auto-Added - 28.May2009 5:49:23 PM   
bmcclurg2

 

Posts: 7
Joined: 9.Aug.2006
Status: offline 		Okay, here are a few extracts from usrlkado.txt:

Known good user (me):
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CGFIUserDB::FindUsers(4, bmcclurg@calvaryphx.com, 0x134F114)"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CGFIUserDB::CreateSearchString(4, bmcclurg@calvaryphx.com)"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","Search String: SELECT ID FROM UserTable WHERE mail ='bmcclurg@calvaryphx.com'"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CGFIUserDB::CreateSearchString returned: SELECT ID FROM UserTable WHERE mail ='bmcclurg@calvaryphx.com'"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","RecordSet Opened"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","We have results"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","enumeration Initialized"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CEnumUO: movefirst"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CEnumUO: sID: fe66bafa-c9bb-46ba-acce-8967a18c0fe4"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","SetupUser: ID: fe66bafa-c9bb-46ba-acce-8967a18c0fe4"
2009-05-27,19:20:22,540,3,"#00000564","#00000e0c","info   ","USRLKADO","CGFIUserDB::FindUser OK"

These are not users, but still end up in user list:
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CGFIUserDB::FindUsers(4, babiryeaudley@calvaryphx.com, 0xFBAF110)"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CGFIUserDB::CreateSearchString(4, babiryeaudley@calvaryphx.com)"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","Search String: SELECT ID FROM UserTable WHERE mail ='babiryeaudley@calvaryphx.com'"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CGFIUserDB::CreateSearchString returned: SELECT ID FROM UserTable WHERE mail ='babiryeaudley@calvaryphx.com'"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","RecordSet Opened"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","No users found!"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","enumeration Initialized"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CEnumUO: movefirst"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CEnumUO: EOF (0x800A0BCD)"
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","Failed to get ID of user."
2009-05-28,11:07:40,888,3,"#00000564","#00000358","info   ","USRLKADO","CGFIUserDB::FindUser OK"

2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CGFIUserDB::FindUsers(4, adhiamboarthur@calvaryphx.com, 0xAE5F114)"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CGFIUserDB::CreateSearchString(4, adhiamboarthur@calvaryphx.com)"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","Search String: SELECT ID FROM UserTable WHERE mail ='adhiamboarthur@calvaryphx.com'"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CGFIUserDB::CreateSearchString returned: SELECT ID FROM UserTable WHERE mail ='adhiamboarthur@calvaryphx.com'"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","RecordSet Opened"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","No users found!"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","enumeration Initialized"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CEnumUO: movefirst"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CEnumUO: EOF (0x800A0BCD)"
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","Failed to get ID of user."
2009-05-27,00:08:27,233,3,"#00000564","#0000010c","info   ","USRLKADO","CGFIUserDB::FindUser OK"

And these are from usercntado.txt:
2009-05-27,22:22:39,714,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"
2009-05-27,22:22:39,714,3,"#000004d4","#000004f4","info   ","USERCNTADO","Connect string: Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\GFI\MailEssentials\userlist.mdb"
2009-05-27,22:22:39,714,3,"#000004d4","#000004f4","info   ","USERCNTADO","Counted 87 users in ADO database"
2009-05-27,22:45:39,721,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"
2009-05-27,22:45:39,721,3,"#000004d4","#000004f4","info   ","USERCNTADO","Connect string: Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\GFI\MailEssentials\userlist.mdb"
2009-05-27,22:45:39,721,3,"#000004d4","#000004f4","info   ","USERCNTADO","Counted 87 users in ADO database"
2009-05-27,23:08:39,712,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"
2009-05-27,23:08:39,712,3,"#000004d4","#000004f4","info   ","USERCNTADO","Connect string: Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\GFI\MailEssentials\userlist.mdb"
2009-05-27,23:08:39,712,3,"#000004d4","#000004f4","info   ","USERCNTADO","Counted 87 users in ADO database"
2009-05-27,23:31:39,709,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"
2009-05-27,23:31:39,709,3,"#000004d4","#000004f4","info   ","USERCNTADO","Connect string: Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\GFI\MailEssentials\userlist.mdb"
2009-05-27,23:31:39,709,3,"#000004d4","#000004f4","info   ","USERCNTADO","Counted 88 users in ADO database"
2009-05-27,23:54:39,701,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"
2009-05-27,23:54:39,701,3,"#000004d4","#000004f4","info   ","USERCNTADO","Connect string: Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Program Files\GFI\MailEssentials\userlist.mdb"
2009-05-27,23:54:39,701,3,"#000004d4","#000004f4","info   ","USERCNTADO","Counted 88 users in ADO database"
2009-05-28,00:17:39,692,3,"#000004d4","#000004f4","info   ","USERCNTADO","Instructed to count"

(in reply to benvincenti)
Post #: 3
RE: Too Many Users Auto-Added - 29.May2009 4:17:50 AM   
benvincenti

 

Posts: 163
Joined: 30.Apr.2008
Status: offline 		bmcclurg2,

Kindly compact and repair your userlist.mdb database and restart the IIS Admin and GFI MailEssentials services and see if the problem persists.

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to bmcclurg2)
Post #: 4
RE: Too Many Users Auto-Added - 1.Jun.2009 12:46:50 PM   
bmcclurg2

 

Posts: 7
Joined: 9.Aug.2006
Status: offline 		After compacting and repairing userlist.mdb for both ME and MS this past Saturday, the file sizes went way down. However, there are new 'fake' users Monday morning.

What I don't understand is why some users that come back as 'unknown' (as shown in the above USRLKADO posting) are still being added to the userlists.

(in reply to benvincenti)
Post #: 5
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