Spaces and Full Stops randomly inserted into mail addresses
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Spaces and Full Stops randomly inserted into mail addre... - 29.Nov.2007 12:15:58 PM
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mjbooth
Posts: 9
Joined: 29.Nov.2007
Status: offline
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Hi All,
I have two separate customers using Exchange 2003 with GFI MailEssentials and MailSecurity software. Both of these customers are reporting problems when sending some but not all e-mails which I believe may be related to GFI.
Basically what is happening is that random spaces and full stops are being inserted to recipient mail addresses when mail is sent out. Eg 'Someone@SomeDomain.com' is changing into 'Some.one@SomeDomain.com' or 'Some one@SomeDomain.com'.
So when people 'reply to all' some of the addresses are being rejected and bounce back mails are being returned. This doesn't happen on every mail and doesn't happen on every address in the mail that is affected. It does only seem to happen when there is more than one mail address in the To: or CC: lines however.
For info, all clients are using either Outlook 2002, Outlook 2003 or Entourage 2004 and SMTP is currently being handled by an Exchange connector to the appropriate Internet Service provider's SMTP server. I have also recently upgraded to the latest build of GFI software on both servers but the problem is still occurring.
Any advice would definitely be appreciated, as both customers are becoming increasingly frustrated with double-checking every e-mail before sending.
Thanks in advance...
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RE: Spaces and Full Stops randomly inserted into mail a... - 30.Nov.2007 10:50:53 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello,
How does the email address appear within the GFI monitor for MailEssentials for such outbound emails?
Did you manage to determine whether such emails are being generated from a particular email client?
Did you check the emails from 'sent items' within the email client to confirm whether the email address was correct?
Regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 30.Nov.2007 7:42:49 PM
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Bob T
Posts: 57
Joined: 13.Mar.2007
Status: offline
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Interesting, I thought this was just happening to me. We are running Exchange 2007 RTM, and clients are Outlok 2007, fully patched. Running latest builds of MailSecurity and MailEssentials on an Edge server (not gateway machine).
I haven't noticed fullstops added, but I occasionally get spaces put in the email address, from memory it is normally the name that gets a space added, not the domain. Like mjbooth it happens when there are multiple people in the To or CC field.
I haven't seen it for a while (probably a couple of weeks) and it has probably only happened to me 3 times in the 9 months or so we've been running Exchange, ME & MS. I honestly haven't checked any logs, but I'll keep an eye on it for the future.
Thougt I'd let you know it's not just one person.
Bob T
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RE: Spaces and Full Stops randomly inserted into mail a... - 3.Dec.2007 8:03:19 AM
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mjbooth
Posts: 9
Joined: 29.Nov.2007
Status: offline
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Sorry for the delay in replying - in answer to Sandro :
It seems that the problem only occurs after an e-mail has been sent out and then replied to at the external recipient end, or further on down the line when the mail has passed back and forth with 'reply to all' used, eventually it will have spaces inserted to the name or .'s inserted to the address. Unfortunately I haven't noticed if GFI Monitor has picked up on these changes but I will check this.
One good example was a customer sent an e-mail directly to me, copying in some other members of staff from their site, and when I 'replied to all' one of the addresses had a . inserted so it bounced back to me as undeliverable. I checked his Sent Items and all was fine with the mail - so it seems to happen when e-mail is sent out from Exchange.
On the e-mail clients I have noticed it happen when sent from Entourage 2004 and Outlook 2002 so there doesn't seem to be any commonality there.
Bob T - yes, spaces also seem to be added but as you said, only to the 'name' part of the address rather than the mail address itself (so, 'John Smith' becomes 'Joh n Smith', sometimes with over 6 spaces inserted!
I hope this helps - please let me know if you have any suggestions and in the meantime I'll double-check GFI monitor to see if the .s or spaces are noticeable there.
Cheers...
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RE: Spaces and Full Stops randomly inserted into mail a... - 3.Dec.2007 12:44:02 PM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hi,
When you are able to reproduce the issue let us know so that we would investigate further and determine whether its an issue related to GFI products or no.
Thanks & regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 3.Dec.2007 10:06:18 PM
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blaxer
Posts: 7
Joined: 6.Mar.2007
Status: offline
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Same exact problem here, Exchange 2007 RTM MSEC and MES on a hub transport box. I cannot seem to track it down but it's the exact same symptom, user replies, recipient replies, user replies, BAM NDR. I get it about once every other week. Haven't been able to track it down, users are not happy...
Please help!!
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RE: Spaces and Full Stops randomly inserted into mail a... - 4.Dec.2007 9:29:31 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello blaxer,
If you can reproduce the issue please let us know so that we can investigate further. Otherwise it will be very difficult to troubleshoot such issue.
Regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 4.Dec.2007 2:50:38 PM
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blaxer
Posts: 7
Joined: 6.Mar.2007
Status: offline
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How do you suggest I go about reproducing it?
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RE: Spaces and Full Stops randomly inserted into mail a... - 5.Dec.2007 12:25:56 PM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hi blaxer,
Try to get the same users sending out the same exact emails and see if the issue is reproducable.
Regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 5.Dec.2007 4:24:16 PM
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raulv
Posts: 4
Joined: 5.Dec.2007
Status: offline
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Same issue here, Exchange 2007 x64 with a separate GFI ME and MSEC standalone windows2003 server.
We see the issue on lots of incoming emails. also on outgoing emails people complain about HTML emails not being sent correctly, they see the source code in the mail.
After lots of testing we figured its being caused by a GFI module when going trough our smtp relay. we removed GFI ME and MSEC and used the smtp relay and issue got corrected.
If Exchange2007 runs direct to internet there are no issues either inbound or outbound.
Raul Villarreal
Ventus Logistics
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RE: Spaces and Full Stops randomly inserted into mail a... - 5.Dec.2007 5:36:28 PM
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mjbooth
Posts: 9
Joined: 29.Nov.2007
Status: offline
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Hi Sandro,
I have tried over the past two days to get the users to reproduce the problem but unfortunately it is completely random - if a user sends a mail to exactly the same people with the same subject, etc where it has added the .s and spaces previously, it will not do it again a subsequent time.
I have looked back through the GFI Monitor logs for known mail that had the problem but it doesn't give enough information about the copied recipients to tell whether their mail address was adjusted on the way out.
If it helps, here are the internet headers for the example e-mail that was sent to me through a customer's Exchange system using GFI ME and MS - I have highlighted the offending mail address in bold, etc.
Received: from hesl01uker.he.local ([10.87.8.25]) by HEMV1BUKER.he.local with Microsoft SMTPSVC(6.0.3790.1830);
Fri, 9 Nov 2007 09:50:57 +0000
Received: from c2bthomr04.btconnect.com ([213.123.20.122]) by hesl01uker.he.local with Microsoft SMTPSVC(6.0.3790.1830);
Fri, 9 Nov 2007 09:50:53 +0000
Received: from clearlawonline.co.uk (host217-41-85-198.in-addr.btopenworld.com [217.41.85.198])
by c2bthomr04.btconnect.com
with ESMTP id HVD03853;
Fri, 9 Nov 2007 09:50:53 GMT
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;boundary="----_=_NextPart_001_01C822B5.A6FD2BB6"
Subject:
X-MimeOLE: Produced By Microsoft Exchange V6.5
Date: Fri, 9 Nov 2007 09:48:16 -0000
Message-ID: <36BF250543A68E47A5E0B33E3B620BD3595D40@clearlaw1.ClearLaw.local>
Thread-Topic: Emily Brazier
Thread-Index: AcgitaFM1Suia1+BTsmMoRlbpuNbwA==
From: "Andrew Kwan" <AKwan@ClearLawOnline.co.uk>
To: "Nicola Field" <NField@ClearLawOnline.co.uk>,
"Matt Corbett" <MCorbett@ClearLawOnline.co.uk>
Cc: "Helen Cowell" <HCowell@ClearLawOnline.co.uk>,
"Jill Hyde" <JHyde@ClearLawOnl.ine.co.uk>,
"Mark Booth" <Mark.Booth@Gravity-Online.co.uk>
X-Junkmail-Status: score=10/50, host=c2bthomr04.btconnect.com
X-Junkmail-SD-Raw: score=unknown,
refid=str=0001.0A0B0201.47342C32.0133,ss=1,fgs=0,
ip=217.41.85.198,
so=2006-12-09 10:45:40,
dmn=5.4.3/2007-10-18
Return-Path: AKwan@ClearLawOnline.co.uk
X-OriginalArrivalTime: 09 Nov 2007 09:50:56.0935 (UTC) FILETIME=[068CEB70:01C822B6]
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RE: Spaces and Full Stops randomly inserted into mail a... - 5.Dec.2007 6:00:15 PM
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mjbooth
Posts: 9
Joined: 29.Nov.2007
Status: offline
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Further to my last post - I was mistaken, I have found a GFI Monitor entry that relates to an outgoing mail that subsequently arrived to the recipients with a . inserted into one of the addresses. The line in GFI Monitor was :
10/10/2007 12:22:56 - Recipient To: janeworsley@hotmail.co.uk,ninalatham@hotmail.co.uk,lucy_totty@hotmail.com,catherine.leigh@mytravel.co.uk
where catherine.leigh@mytravel.co.uk subsequently changed to catherine.leigh@mytrave.l.co.uk when it was received by the recipients.
Therefore I can confirm that GFI Monitor does not pick up on the change before the . or spaces are inserted - I hope this helps a bit, please let me know if you need me to do any further testing that might help resolve this issue as I seem to be getting calls on it every other day at the moment.
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RE: Spaces and Full Stops randomly inserted into mail a... - 6.Dec.2007 11:02:18 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello,
This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-43417 - raulv (issue is not related to MailEssentials but MailSecurity and was resolved by the patch referenced in this thread)
CAS-43406 - mjbooth
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
< Message edited by sandro -- 3.Jan.2008 3:31:59 AM >
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 6.Dec.2007 12:36:32 PM
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kstamour
Posts: 1
Joined: 5.Dec.2007
Status: offline
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We have also been working on this problem on and off for the past week.
I concur that the archive does not capture the space or period. I have
found that it appears to be related to Outlook 2007 client running on the
recipient's PC. I have been able to recreate the e-mail using Outlook 2003,
sending to outlook 2003 client, as well as Outlook 2007 client. Upon receipt
the outlook 2003 client is fine, but the address header in the outlook 2007 client is enbedded with the "spaces" and "." Has anyone found this error on an outlook 2003 or earlier client?
I also question whether it is limited to composing the e-mail in outlook using HTML. It appears that the error may not be reproduced when outlook client is set to use "rich text format" and "plain text". Is the e-mail header rebuilt as part of the scanning process?
Please keep in mind that I say "appears" because I have also witnessed some
of the randomness that was stated in an earlier posting. I have been able to reproduce the error on many occasions, but sometimes e-mails with the same characteristics do not cause the problem on my test client. I just haven't found the common denominator.
I should also note that I have sent similarly constructed e-mails to the same clients using another Exchange 2003 Server with excellent results.
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