Some inbound emails corrupted after 20070410 build?
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Some inbound emails corrupted after 20070410 build? - 21.Jun.2007 11:24:21 AM
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RobertSeattle
Posts: 58
Joined: 26.Jan.2007
Status: offline
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After I installed the 20070410 build I started getting corrupted emails. The HTML email is fine on the sender's system, but in Outlook client we see, in plain text:
This is a multi-part message in MIME format.
--_004_A83AA556B6AFCF46A903517957EF9B0F0833D33868NAEXMSGC117re_
Content-Type:
multipart/alternative;boundary="_000_A83AA556B6AFCF46A903517957EF9B0F0833D3386
8NAEXMSGC117re_"
--_000_A83AA556B6AFCF46A903517957EF9B0F0833D33868NAEXMSGC117re_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
X-EC0D2A8E-5CB7-4969-9C36-46D859D137BE-PartID: 2CA3F6A6-5ED0-4031-BB9F-
C4CB7909B758
Followed by bits an pieces of the email, but hard to read. It does not happen to all inbound email, but some, especially if there is some kind of inline graphic.
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RE: Some inbound emails corrupted after 20070410 build? - 21.Jun.2007 11:40:38 AM
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RobertSeattle
Posts: 58
Joined: 26.Jan.2007
Status: offline
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I've turned OFF HTML Sanitizer and the problem appears to have gone away. You've got a BUG GFI!
Scenario: User creates HTML Email with inline graphic with Outlook 2003 -> Exchange 2003 -> Internet -> GFI Mail Security -> Exchange 2007 -> Outlook 2003 or 2007 -> Email Corruption
Doesn't happen in all, but some.
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Ticket reference numbers - 22.Jun.2007 4:04:45 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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This issue is currently being handled by e-mail support. The reference number(s) used are:
158579 - RobertSeattle
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Ticket reference numbers - 23.Jul.2007 10:59:07 AM
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Seitz333
Posts: 91
Joined: 31.Mar.2004
Status: offline
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Just curious if there was any update to this. I seem to be having the same problem. It only happens to my POP3 users. The only way they are allowed to download mail is if i go into their account via Exchange\Outlook or OWA and delete the corrupted mails from their mailbox. I have about 30 users total and 10 of them are using POP3, this happens about once every week or two.
Thanks,
Chuck
_____________________________
Windows Server 2003 w/SP2
Exchange 2003 w/SP2
P4 2.4
2GB DDR
MailEssentials 14 build 20090826
MailSecurity 10 build 20090819
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RE: Ticket reference numbers - 23.Jul.2007 11:11:58 AM
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RobertSeattle
Posts: 58
Joined: 26.Jan.2007
Status: offline
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Not that I am aware of.
The HTML Sanitizer bug (whatever it is) was quite sporadic, but repeatedable for some specific inbound emailers. I think it has something to do with people having an embedded graphic in their email such as in an autosignature. As soon as I turned off this HTML Sanitizer, the problem went away. It seems to have started happening right after the update in the April time span. I really couldn't help GFI in regards to this as the last thing I wanted to do is ask the same customer who got quite irritated with this problem to repeat the bug while I had GFI's debug mode on. But at least the solution is easy - turn off HTML Sanitizer and it goes away.
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RE: Ticket reference numbers - 24.Jul.2007 5:07:26 PM
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Seitz333
Posts: 91
Joined: 31.Mar.2004
Status: offline
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Thanks Robert, I will turn of HTML Sanitizer for a few weeks and see what happens.
Chuck
_____________________________
Windows Server 2003 w/SP2
Exchange 2003 w/SP2
P4 2.4
2GB DDR
MailEssentials 14 build 20090826
MailSecurity 10 build 20090819
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RE: Some inbound emails corrupted after 20070410 build? - 25.Jul.2007 4:48:11 PM
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PhilH
Posts: 41
Joined: 19.Jun.2004
From: Dearborn, MI
Status: offline
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Patrizia or whoever is monitoring this thread from GFI,
I can reproduce this problem.
We had users reporting that the CC addresses of inbound HTML formatted emails were corrupted (embedded cr/lf, embedded space). I was able to successfully reproduce the problem and when I turned off the HTML Sanitizer the problem disappeared.
We're running Ver 10.0 - build 20070410.
Let me know if and what you need from me.
TIA,
Phil
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Ticket reference numbers - 26.Jul.2007 11:24:57 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-22243 - PhilH
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Ticket reference numbers - 27.Jul.2007 8:15:59 AM
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shchua
Posts: 42
Joined: 24.Mar.2004
Status: offline
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We encounter something different but by unchecking HTML Sanitizer, it appears to be working.
Our scenerio: The following content in Japanese language is created in Outlook 2003 SP2 (Don't ask what it means):
社長殿、佐々木殿実施せよ」との添付書面が届きました。社一斉の輸出価格値上げであり We send to a hotmail account and the following is the result of the email: 鹿嗤僧昭・埠暑uコ追崗紗仭璃竚癈鷭梓恐乙彊境卸扱屋扱昭届淋€壹\仮鹿届淋昭・仭両・碵雹鹿追崗w)篠埠昭嗤僧€礦゜齠衆感臆偽斡⑱薫群旭珪柴藁圉皷淏讐徐ぢ鹿嗤僧昭・埠暑uコ追崗紗仭璃竚癈鷭梓恐乙彊境卸扱屋扱昭届淋€壹\仮鹿届淋昭・仭両・碵雹鹿追崗w)篠埠昭嗤僧€礦゜齠衆感臆偽斡⑱薫群旭珪柴藁圉皷淏讐徐ぢ紊欧任△蝎・鹿届淋昭・仭両鹿追崗鹿堆潰昭・塒名w) We are Ok before installing build 20070410 on 13/Jul/2007. For the past 2 weeks, we're being plagued by this issue and it never occur to us that GFI MS is the cause. GFI, we appreciate if you look into the cause. Rgds,SHChua
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Ticket reference numbers resolved - 27.Jul.2007 12:18:41 PM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello!
This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-22492-TLII - shchua (resolved with patch, details below)
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
Thanks
< Message edited by sandro -- 10.Sep.2007 11:36:06 AM >
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Ticket reference numbers - 10.Sep.2007 5:31:55 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hi,
This issue is resolved with an update patch. Kindly contact support using the form at: http://support.gfi.com/supportrequestform.asp for more information regarding this patch.
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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