Secure download page when browsing website
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
Secure download page when browsing website - 22.May2009 6:24:55 AM
|
|
|
chrisproud
Posts: 12
Joined: 29.Aug.2007
Status: offline
|
I get the secure download page when browsing some websites. For example if I search journey times on http://www.nationalrail.co.uk/ . How can I tell which rule is been triggered?
Thanks
Chris
|
|
|
|
|
RE: Secure download page when browsing website - 22.May2009 11:06:36 AM
|
|
|
DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
|
Can you copy and paste the text of the Secure Download page that you are seeing? It often depends on the type of page being viewed. Under the Virus Scanning Policies, you should see a section for "Display Download Progress..." these settings often control the display of these pages.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
|
|
|
|
|
RE: Secure download page when browsing website - 26.May2009 4:33:55 AM
|
|
|
chrisproud
Posts: 12
Joined: 29.Aug.2007
Status: offline
|
GFI WebMonitor Secure Download
Downloaded: http://ojp.nationalrail.co.uk/en/pj/j...deOvertakenTrains=&planjourney=SEARCH
Downloading filesuccess
Size: 35 Bytes.
Scanning with BitDefendersuccess
(2009-05-25 20:45)
Scanning with Kasperskyoff
Scanning with Normansuccess
(2009-05-25 15:16)
Result:
No threat detected.
|
|
|
|
|
RE: Secure download page when browsing website - 28.May2009 10:15:29 AM
|
|
|
DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
|
Would you be able to open a support request with us at http://support.gfi.com so we can best assist you with this issue?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
|
|
|
|
|
RE: Secure download page when browsing website - 4.Jun.2009 8:07:27 AM
|
|
|
RayPesek
Posts: 246
Joined: 7.May2004
Status: offline
|
Check this setting:
WebSecurity Edition
Virus Scanning Policies
Edit Settings (button to the far right)
Virus Scanning tab
Unknown Attachment at the very bottom
If Unknown Attachment is set to display Display Downloading Progress, it will cause this. For some reason there are files that WebMonitor puts in this category when browsing a web site. We have it set to not display progress and all of those sites became OK.
FWIW,
Ray
|
|
|
|
|
RE: Secure download page when browsing website - 4.Jun.2009 10:42:30 AM
|
|
|
chrisproud
Posts: 12
Joined: 29.Aug.2007
Status: offline
|
Hi Ray,
Thanks for this however I've already disabled the download dialog for unknown attachments with no luck.
Chris
|
|
|
|
|
RE: Secure download page when browsing website - 4.Jun.2009 10:52:57 AM
|
|
|
DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
|
Have you tried restarting the GFI WebMonitor service and/or the Microsoft Firewall service after making these changes?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
|
|
|
|
|
RE: Secure download page when browsing website - 4.Jun.2009 10:53:54 AM
|
|
|
chrisproud
Posts: 12
Joined: 29.Aug.2007
Status: offline
|
Yeah, I've got a case with GFI. They are taking their time though.
|
|
|
|
|
RE: Secure download page when browsing website - 4.Jun.2009 10:56:28 AM
|
|
|
DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
|
It appears your case (GFI-090528-2793) is currently being escalated to our Backline support team for review. Thank you for your patience. Once the case is resolved, we can post the resolution here.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Printable Version
