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Searching for email

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Searching for email - 6.May2008 8:26:54 AM   
robbo75

 

Posts: 4
Joined: 6.May2008
Status: offline 		robbo75
Having identified an e-mail I wish to restore, i get the following message.

"Error: Objeect reference not set to an instance of an object"
 
As a result I am unable to open said e-mail or restore. Fault is random, therefore making rectification more difficult.

Can anyone help or suggest anything.
Post #: 1
RE: Searching for email - 6.May2008 8:39:03 AM   
John Letourneau

 

Posts: 201
Status: offline 		robbo75,

This can happen if the index for the database is not valid.  I'd suggest reindexing the database in question and attempting to search again.

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to robbo75)
Post #: 2
RE: Searching for email - 6.May2008 8:40:40 AM   
robbo75

 

Posts: 4
Joined: 6.May2008
Status: offline 		Okay, I shall give that a try and let you know what happens. Thanks for the speedy response

(in reply to John Letourneau)
Post #: 3
RE: Searching for email - 6.May2008 9:04:38 AM   
josephd

 

Posts: 57
Joined: 3.Nov.2005
Status: offline 		Hi robbo75,

Further to John's post, I suggest that you upgrade to the latest GFI MailArchiver 5 SR1 before you rebuild the index.  In this build we introduced some optimizations for Search and Indexing which you can benefit from.

Thanks for using GFI MailArchiver
Kind Regards,
Joseph D'Emanuele
GFI Software Ltd.

(in reply to robbo75)
Post #: 4
RE: Searching for email - 7.May2008 9:37:20 AM   
robbo75

 

Posts: 4
Joined: 6.May2008
Status: offline 		Guys,

Still have the same error message "Error: Objeect reference not set to an instance of an object" when I try to restore an archived e-mail.

Problem is variable and causing a great deal of frustrations, any other ideas!

Thanks

(in reply to josephd)
Post #: 5
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