Remote Moderator - Approved Email problem
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
Remote Moderator - Approved Email problem - 26.Apr.2006 6:00:00 PM
|
|
|
crownit
Posts: 17
Joined: 5.Oct.2004
Status: offline
|
Just as of late, i've received complaints from some users that they've not been receiving their emails that were approved using the Remote Moderator. I tested it and sure enough, quarrantined emails coming in to our system from an outside email address, although we approve them, they do not reach the exchnge server email recipient. What could be causing this problem? I know Remote Moderator flashes a fast message after approving or deleting emails from the queue but I can't read what it says... any help?
Mail Security v8.1 build 20040723
< Message edited by crownit -- 26.Apr.2006 6:01:33 PM >
|
|
|
|
|
RE: Remote Moderator - Approved Email problem - 27.Apr.2006 1:11:45 PM
|
|
|
Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
|
Crownit,
What is the size of the following file within your MailSecurity Directory?
\GFI\MailSecurity\Quarintine\qmc.mdb
If you select to approve an email by using the Notification sent to the administrator, does the email get released?
Thank you
_____________________________
Regards,
Mark Busuttil - support@gfi.com
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
|
|
|
|
|
RE: Remote Moderator - Approved Email problem - 2.May2006 5:19:40 PM
|
|
|
crownit
Posts: 17
Joined: 5.Oct.2004
Status: offline
|
The size of the quarrantine database file used to be over 1 GB in size. About a week ago (before starting this thread) I did a repair/compact of that file and now it's around 3 MB in size.
We never use the feature to notify administrator on approval of mails, but this problem seems irratic - just enough to make remote moderator not reliable. I find myself using the normal GFI Moderator Client when I feel I can't trust remote moderator with important emails.
Is there anything that needs to be done to the quarrantine folder once the database file is compacted? Did I miss a step when doing that?
|
|
|
|
|
RE: Remote Moderator - Approved Email problem - 3.May2006 11:05:58 AM
|
|
|
Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
|
Did this problem occur before performing the compact and repair procedure?
Did you keep a copy of your qmc.mdb before performing the compact and repair procedure?
I have sent you a clean copy of the qmc.mdb to the email address which you have registered the forums with.
Thank you
_____________________________
Regards,
Mark Busuttil - support@gfi.com
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
|
|
|
|
|
|
hbltnl
Posts: 4
Joined: 20.Feb.2008
Status: offline
|
[Awaiting Approval]
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Printable Version
