Public Folders Not Processing
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Public Folders Not Processing - 2.Oct.2006 10:38:54 AM
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ekrauska
Posts: 12
Joined: 5.Jun.2006
Status: offline
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We have had ME running for quite some time now with no problems. On July 12 ME quit processing the public folders and the emails are piling up in these folders. We are running 12.0 build 20060628.
We are using MAPI to connect and GFI is installed on the Exchange 2003 sp1 server. Public scanning is enabled. When we click "scan now" no error messages are generated in the GUI or the event log, but the emails remain in the folders.
Any clue what would make ME quit processing and how to fix this?
Thanks!
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RE: Public Folders Not Processing - 2.Oct.2006 11:01:05 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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i) Have you tried switching to Public Folder Scanning using IMAP?
ii) Please ensure that the IMAP Service is Enabled on the Ms Exchange Server.
iii) Click Scan now once you have configured this, and determine if the problem persists.
Thank You!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Public Folders Not Processing - 2.Oct.2006 11:04:56 AM
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ekrauska
Posts: 12
Joined: 5.Jun.2006
Status: offline
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I just tried using the Administrator account and it generated the following error:
The IMAP test failed for the following reason:
Could not create the test folder.
x0005 NO You do not have permission to create submailboxes.
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RE: Public Folders Not Processing - 2.Oct.2006 11:44:19 AM
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ekrauska
Posts: 12
Joined: 5.Jun.2006
Status: offline
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I was able to get a test succeeded message using imap, but it still does not process the public folders.
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RE: Public Folders Not Processing - 2.Oct.2006 11:46:26 AM
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ekrauska
Posts: 12
Joined: 5.Jun.2006
Status: offline
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Disregard that. I had to close Outlook and open it back up. All the messages have now been moved. Thank you, it appears that IMAP fixed the issue.
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RE: Public Folders Not Processing - 3.Oct.2006 6:25:44 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Thank you for your update!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Public Folders Not Processing - 12.Oct.2006 5:17:33 PM
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rvtucker
Posts: 14
Joined: 18.May2004
Status: offline
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Greetings,
Is there another answer to this problem if I dont wish to turn on IMAP services within my organization?
Thanks
Vince
Exch 2000
ME 12, Bld 20060628
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RE: Public Folders Not Processing - 16.Oct.2006 4:36:59 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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rvtucker,
Are you running GFI MailEssentials with a Microsoft Exchange cluster?
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Public Folders Not Processing - 16.Oct.2006 1:30:32 PM
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rvtucker
Posts: 14
Joined: 18.May2004
Status: offline
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I'm a single Exchange 2000 Server with ME installed on it.
At the point I made this request, nothing was processing automaticly reguardless of the settings.... I had to enter ME and select "Process now". After searching here, I went and simply deleted all the backed up "pending processing" emails. Now everything is processing as advertised. I assume one of them was plugging up the works?
At any rate, processing seems to be back up and running for me.
Vince
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RE: Public Folders Not Processing - 17.Oct.2006 6:15:15 AM
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Mats Bjur
Posts: 109
Joined: 9.Sep.2004
From: Gothenburg, Sweden
Status: offline
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I've got the same issues, but with Exchange 2003 server.
If I try to enable IMAP, I get the error message
quote:
GFI MailEssentials Configuration
The IMAP test failed for the following reason:
Could not create the test folder.
x0005 NO You do not have permission to create submailboxes
It doesn't matter i I enter Administrator or"MYDOMAIN\\Administrator" as the username.
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RE: Public Folders Not Processing - 17.Oct.2006 3:15:16 PM
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skreien
Posts: 7
Joined: 17.Oct.2006
Status: offline
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Patrizia,
I am running it on a cluster and having this problem. IMAP seems to be working, however I would like to stay on Mapi if possible. Why do you ask if it's on a cluster?
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RE: Public Folders Not Processing - 26.Oct.2006 3:17:11 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Can you please review the following kbase article:
http://kbase.gfi.com/showarticle.asp?id=KBID002875
Thank You!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Public Folders Not Processing - 26.Oct.2006 4:12:33 PM
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skreien
Posts: 7
Joined: 17.Oct.2006
Status: offline
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It did not resolve my problem.
_____________________________
Scot Kreienkamp
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RE: Public Folders Not Processing - 27.Oct.2006 6:15:28 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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We would like to investigate this issue further. Can you please send us your troubleshooter files as indicated in the following link:
http://forums.gfi.com/Read_this_first/m_900727096/tm.htm
Thank You!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Public Folders Not Processing - 31.Oct.2006 3:33:27 PM
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skreien
Posts: 7
Joined: 17.Oct.2006
Status: offline
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I have created and uploaded the files to a folder called "city of Toledo" on the FTP server.
_____________________________
Scot Kreienkamp
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