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Program Updates

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Program Updates - 5.Apr.2006 4:35:31 PM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		When I run the update, and use GFI web site for the location, I get
The system cannot find the file specified.  How do I resolve this.  Thanks.

John
Post #: 1
RE: Program Updates - 5.Apr.2006 11:38:59 PM   
xnih

 

Posts: 2465
Joined: 30.May2001
From: Idaho
Status: offline 		what version are you running?

(in reply to jaalfaro)
Post #: 2
RE: Program Updates - 6.Apr.2006 8:09:52 AM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		7 latest build.

(in reply to xnih)
Post #: 3
RE: Program Updates - 6.Apr.2006 11:48:04 PM   
xnih

 

Posts: 2465
Joined: 30.May2001
From: Idaho
Status: offline 		So Help > Check for Updates > GFI's website > next and it says can't find anything?

I just tried and grabbed things fine. 

Proxy to get to the internet?

(in reply to jaalfaro)
Post #: 4
RE: Program Updates - 7.Apr.2006 8:22:37 AM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		After I press next, I get the message

The system cannot find the file specified(2).

I have no proxy, and no other issues getting to the internet from my machine. Does the update process read the url from a file or something?

(in reply to xnih)
Post #: 5
RE: Program Updates - 7.Apr.2006 3:55:01 PM   
jprevost

 

Posts: 5
Joined: 18.Apr.2005
Status: offline 		I had/have the same problem. I click on the "alternate location" option and enter:
http://www.gfi.com/lnsupdate

I don't know how I determined that would work, but it does.

(in reply to jaalfaro)
Post #: 6
RE: Program Updates - 10.Apr.2006 4:53:46 PM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		Thanks.  That seems to work. 

GFI - Any idea how to make it work the way it should?

(in reply to jprevost)
Post #: 7
RE: Program Updates - 11.Apr.2006 11:28:47 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi,

The default site is actually http://www.gfi.com/lnsupdate/

Would you be able to sniff the connection, reproduce the problem and send us the sniffer log?

 If you already have a sniffer, you can use  your sniffer, reproduce the problem and send us the sniffer output. Alternatively you do the following:
 
  1. Download and install WinPcap 3.0 from
    http://winpcap.polito.it/install/bin/WinPcap_3_0.exe
    Note: If you have an older version of WinPcap, you need to un-install it first.
  2. Download and install the latest version of Ethereal from
    http://www.ethereal.com/distribution/win32/.
  3. From command prompt, change to the Ethereal directory.
  4.  Run the command:
    tethereal -F libpcap -w c:\gfi.dmp -i 1 -n -p -f "tcp port 80"
  5. Reproduce the problem
  6. Press CTRL-C
  7. Please send us C:\gfi.dmp to forums@gfi.com
Note that the above procedure will only capture packets sent or received on port 80.

Thank you.
 

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to jaalfaro)
Post #: 8
RE: Program Updates - 12.Apr.2006 1:01:51 PM   
jprevost

 

Posts: 5
Joined: 18.Apr.2005
Status: offline 		I don't think there is anything to sniff...it immediately can't find the site...as if it didn't have anything set to check.

Where are the preferences stored that tell NSS where the default update site is. I suspect it isn't set correctly on our systems...I'd rather pursue preference files than sniff the connection until we exhaust other possibilities.

Thanks,
Jeremy

(in reply to Nicks)
Post #: 9
RE: Program Updates - 13.Apr.2006 6:14:24 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi Jeremy,

The configuration files are all found in the data sub-directory. The configuration file that stores the update url is called toolcfg_updates.xml.

Open toolcfg_updates.xml. In the Options section, there is an option called "Url". This contains the default URL used by LANguard N.S.S.

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to jprevost)
Post #: 10
RE: Program Updates - 13.Apr.2006 8:28:36 AM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		My file is empty which would explain why its not working.  This is a new install from the March release.  What should be in this file?

(in reply to Nicks)
Post #: 11
RE: Program Updates - 13.Apr.2006 11:27:59 AM   
jprevost

 

Posts: 5
Joined: 18.Apr.2005
Status: offline 		That file is empty in my install as well. I upgraded from NSS6 at some point. Updates were working fine until a couple builds back if I recall.

Thanks for any assistance with getting the appropriate stuff added to that file.

Jer

(in reply to jaalfaro)
Post #: 12
RE: Program Updates - 13.Apr.2006 2:39:09 PM   
rex

 

Posts: 232
Joined: 28.Oct.2003
From: Santa Cruz, CA
Status: offline 		This is what should be in the file (below)... Mine wasn't working either until I put in this code.


<?xml version="1.0" encoding="UTF-8"?>
<Configuration>
    <Tools>
        <Tool name="License">
            <Options>
                <Option Name="Index">15</Option>
                <Option Name="Url"><![CDATA[http://www.gfi.com/lnsupdate]]></Option>
                <Option Name="AlternativeUrl"><![CDATA[]]></Option>
                <Option Name="ManualAlternativeUrl"><![CDATA[]]></Option>
                <Option Name="KitName"><![CDATA[lannetscan.exe]]></Option>
                <Option Name="AutocheckUrl"><![CDATA[ftp://ftp.gfi.com]]></Option>
                <Option Name="CheckForNewBuildsAtStartup">1</Option>
                <Option Name="UseAlternativeUrl">0</Option>
                <Option Name="ManualUseAlternativeUrl">0</Option>
                <Option Name="DownloadPath"><![CDATA[]]></Option>
            </Options>
            <Packages>
                <Package Name="VULNERABILITIES">
                    <LongName><![CDATA[Vulnerabilities Database]]></LongName>
                    <Version><![CDATA[2]]></Version>
                    <Update><![CDATA[1]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[4/12/2006 2:45:09 PM]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="DICTIONARIES">
                    <LongName><![CDATA[GFI LANguard N.S.S. Dictionaries Update]]></LongName>
                    <Version><![CDATA[4]]></Version>
                    <Update><![CDATA[1]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[4/12/2006 2:45:09 PM]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_EN">
                    <LongName><![CDATA[Microsoft Software Updates - English Version]]></LongName>
                    <Version><![CDATA[11]]></Version>
                    <Update><![CDATA[1]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[4/12/2006 2:45:09 PM]]></Check>
                    <Download><![CDATA[4/12/2006 2:45:35 PM]]></Download>
                </Package>
                <Package Name="MSPATCHES_DE">
                    <LongName><![CDATA[Microsoft Software Updates - German Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_FR">
                    <LongName><![CDATA[Microsoft Software Updates - French Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_IT">
                    <LongName><![CDATA[Microsoft Software Updates - Italian Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_ES">
                    <LongName><![CDATA[Microsoft Software Updates - Spanish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[1]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_AR">
                    <LongName><![CDATA[Microsoft Software Updates - Arabic Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_DA">
                    <LongName><![CDATA[Microsoft Software Updates - Danish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_CS">
                    <LongName><![CDATA[Microsoft Software Updates - Czech English Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_FI">
                    <LongName><![CDATA[Microsoft Software Updates - Finnish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_HE">
                    <LongName><![CDATA[Microsoft Software Updates - Hebrew Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_HU">
                    <LongName><![CDATA[Microsoft Software Updates - Hungarian Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_JA">
                    <LongName><![CDATA[Microsoft Software Updates - Japanese Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_KO">
                    <LongName><![CDATA[Microsoft Software Updates - Korean Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_NL">
                    <LongName><![CDATA[Microsoft Software Updates - Dutch Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_NO">
                    <LongName><![CDATA[Microsoft Software Updates - Norwegian Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_PL">
                    <LongName><![CDATA[Microsoft Software Updates - Polish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_PT">
                    <LongName><![CDATA[Microsoft Software Updates - Portuguese Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_PT-BR">
                    <LongName><![CDATA[Microsoft Software Updates - Portugese_Brazilian Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_RU">
                    <LongName><![CDATA[Microsoft Software Updates - Russian Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_SV">
                    <LongName><![CDATA[Microsoft Software Updates - Swedish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_ZH-CN">
                    <LongName><![CDATA[Microsoft Software Updates - Chinese Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_ZH-TW">
                    <LongName><![CDATA[Microsoft Software Updates - Chinese_Taiwan Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_EL">
                    <LongName><![CDATA[Microsoft Software Updates - Greek Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_TR">
                    <LongName><![CDATA[Microsoft Software Updates - Turkish Version]]></LongName>
                    <Version><![CDATA[0]]></Version>
                    <Update><![CDATA[0]]></Update>
                    <ManualUpdate><![CDATA[0]]></ManualUpdate>
                    <Check><![CDATA[]]></Check>
                    <Download><![CDATA[]]></Download>
                </Package>
                <Package Name="MSPATCHES_NB"><LongName><![CDATA[Microsoft Software Updates - Norwegian Version (NB)]]></LongName><Version><![CDATA[0]]></Version><Update><![CDATA[0]]></Update><ManualUpdate><![CDATA[0]]></ManualUpdate><Check><![CDATA[]]></Check><Download><![CDATA[]]></Download></Package><Package Name="MSPATCHES_NN"><LongName><![CDATA[Microsoft Software Updates - Norwegian Version (NN)]]></LongName><Version><![CDATA[0]]></Version><Update><![CDATA[0]]></Update><ManualUpdate><![CDATA[0]]></ManualUpdate><Check><![CDATA[]]></Check><Download><![CDATA[]]></Download></Package><Package Name="PATCH_ENGINE"><LongName><![CDATA[Patch Management Engine Update]]></LongName><Version><![CDATA[1]]></Version><Update><![CDATA[1]]></Update><ManualUpdate><![CDATA[1]]></ManualUpdate><Check><![CDATA[4/12/2006 2:45:09 PM]]></Check><Download><![CDATA[4/12/2006 2:45:36 PM]]></Download></Package></Packages>
        </Tool>
    </Tools>
</Configuration>

(in reply to jprevost)
Post #: 13
RE: Program Updates - 13.Apr.2006 3:49:07 PM   
jaalfaro

 

Posts: 9
Joined: 5.Apr.2006
Status: offline 		That seems to have solved the problem.

(in reply to rex)
Post #: 14
RE: Program Updates - 17.Apr.2006 5:39:46 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi,

We are trying to investigate this issue further. Would you remember from which version or build you have upgraded when the problem started occurring?

Thank you.

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to jaalfaro)
Post #: 15
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