Problem sending SMS
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Problem sending SMS - 7.Dec.2005 9:18:57 AM
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hkunst
Posts: 16
Joined: 24.Nov.2005
From: Germany
Status: offline
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Hello, we got a problem sending SMS via GFI-SMS-Form.
Since we installed FaxMaker Build 20051118, Faxmaker sets some curious characters in front of the normal text:
Begin of the message
The result is, that "german" characters like "ä ö ü" followed later in the sms, will be replaced by curious characters like "Ãœ".
Sending via Outlook-Mail in text-mode, there is no problem and all characters are ok. Using latest FaxMakerClient or older one, same problem.
In Faxmaker Build 20050524 the problem didn't exist.
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RE: Problem sending SMS - 12.Dec.2005 2:42:02 AM
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hkunst
Posts: 16
Joined: 24.Nov.2005
From: Germany
Status: offline
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Is there really nobody who can help us? Or is there at least someone with the same problem?
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RE: Problem sending SMS - 21.Dec.2005 2:09:05 AM
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hkunst
Posts: 16
Joined: 24.Nov.2005
From: Germany
Status: offline
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additional problem found:
In the previous version, the quantity of characters were counted while typing and displayed on the bottom (SMS-Form, right side).
Now there is only a 0/0.
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RE: Problem sending SMS - 23.Dec.2005 11:50:12 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi,
Sorry for the delay.
1. Are you running the FAXmaker client on an OS which is not English?
2. Do the strange characters at the beginning appear all the time, or only when you type certain charcters?
3. We would require some debug logging from the FAXmaker client. Can you please perform the following:
a) Close all the FAXmaker applications on the user's machine
b) Open Regedit (Start -> Run -> Type 'regedit' and press Enter)
c) Browse to [HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\FAXmaker Client\Config]
d) Change the 'debug' dword value from '0' to '1'
e) Reproduce the problem.
f) Could you send us the troubleshooter files? These files contain important information, which will allow us to resolve this issue.
The troubleshooter files can be generated by running the application called 'trouble.exe' from the FAXmaker Client installation directory. Please answer the questions set by the troubleshooter as accurately as possible. Once the troubleshooter program is finished, it will create a number of files under the FAXmaker Client\Support directory. Please compress all files in one zip file and send it over to us for analysis.
IMPORTANT NOTE: Please compress all files into one zip file and send it over to us for analysis.
Please send this info to forums@gfi.com, and reference this thread in your email.
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Problem sending SMS - 28.Dec.2005 2:52:43 AM
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hkunst
Posts: 16
Joined: 24.Nov.2005
From: Germany
Status: offline
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Hi,
thanks for the reply.
1) Yes, FaxmakerClient is running on Windows XP German
2) Yes, they appear at the beginning even if I use no german characters in the message
3) I've sent them just some minutes ago ;)
The problem exists in the newest versions of faxmaker server and client (from December) too.
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RE: Problem sending SMS - 31.Dec.2005 6:55:38 AM
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arbtown
Posts: 5
Joined: 21.Dec.2005
Status: offline
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I have just loaded the most current version of Faxmaker 12 and am now experiencing the exact same problem.
SMS messages worked fine with the old version and now with the new version I suddenly have i>¿ at the begining of all SMS messages received that are sent via faxmaker. I am using the English version with SMS via Clickatell a it had worked fine until today!
Hopefully someone can fine the problem
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RE: Problem sending SMS - 2.Jan.2006 6:50:00 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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arbtown,
Kindly send us the files as requested by Nicks, to allow us to investigate this issue further.
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Problem sending SMS - 24.Feb.2006 5:30:05 AM
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bengtsturesson
Posts: 12
Joined: 16.Mar.2004
From: Sweden
Status: offline
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Hello,
Have you any solutions to this? I have a similar problem with the Swedish characters åäö (ÅÄÖ). I can send correctly from Outlook/Exchange to my mobile, but when I send from the mobile-phone I only got the letter å (not the others ÅÄÖäö).
Regards
Bengt
< Message edited by bengtsturesson -- 27.Feb.2006 6:05:47 AM >
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RE: Problem sending SMS - 10.Mar.2006 7:28:42 AM
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arbtown
Posts: 5
Joined: 21.Dec.2005
Status: offline
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Have you come accross a solution to the problem discussed in this thread?
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RE: Problem sending SMS - 13.Mar.2006 5:06:12 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hi,
I have sent you an update patch for this issue to the address you have registered on these forums with.
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Problem sending SMS - 13.Mar.2006 5:12:31 AM
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bengtsturesson
Posts: 12
Joined: 16.Mar.2004
From: Sweden
Status: offline
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Hello Patrizia,
Would this patch help me too?
Regards
Bengt
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RE: Problem sending SMS - 13.Mar.2006 5:19:08 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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bengtsturesson,
I have sent the patch to you too.
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Problem sending SMS - 13.Mar.2006 6:44:35 AM
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bengtsturesson
Posts: 12
Joined: 16.Mar.2004
From: Sweden
Status: offline
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Hi,
Sorry to say, but it didn't help me!
Regards
Bengt
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RE: Problem sending SMS - 14.Mar.2006 5:46:34 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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bengtsturesson,
Kindly send us a set of debug troubleshooter files together with a copy of the SMS report showing this issue and we will check this issue further.
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Problem sending SMS - 16.Mar.2006 7:54:06 AM
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bengtsturesson
Posts: 12
Joined: 16.Mar.2004
From: Sweden
Status: offline
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Hi Patrizia,
Sorry, I didn’t get you updated. I sent you (support@..) the troubleshooter files some days ago and Mark at GFI support replied with questions that I answered. For now I’m waiting for an answer to those.
Regards
Bengt
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