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Problem in Update Antivirus

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Problem in Update Antivirus - 28.Jun.2008 11:10:47 PM   
robin808

 

Posts: 5
Joined: 17.Jun.2008
Status: offline 		Hey everybody

i have WM4 in my ISA server 2006 En ... Working very well
but 2 days ago all 3 Antivirus Can`t update ..
I restart the service .... Server and try many times
but still have problem
all 3 antivirus have same Error
"Last Update Failed . Croupted File . next update check (Date and Time)"
Is that anyone know why my WM4 have this problem ..
and how can i fix it?

please help me

Thx
Post #: 1
RE: Problem in Update Antivirus - 29.Jun.2008 11:19:16 PM   
robin808

 

Posts: 5
Joined: 17.Jun.2008
Status: offline 		hey man
where are you?
you don`t know why i have this problem?
i waiting for your help

(in reply to robin808)
Post #: 2
RE: Problem in Update Antivirus - 8.Jul.2008 12:58:32 AM   
robin808

 

Posts: 5
Joined: 17.Jun.2008
Status: offline 		hi again

i think no one know why i have this problem
but i still have this error

ok can anyone say to me how can i download update manually?
maybe this problem solve

please help
i have this problem for 3 weeks

(in reply to robin808)
Post #: 3
RE: Problem in Update Antivirus - 8.Jul.2008 7:40:00 AM   
nilupa

 

Posts: 31
Joined: 5.Jun.2008
Status: offline 		I think ur virus update files are corrupted.can u update web grade database and anti phishing engines ?.

backup Sbitdefender.zip, skasperskyss.zip, snvc5.zip files and remove them location c:\progam files\GFI\Webmonitor.

see whether u can update.

nilupa.

(in reply to robin808)
Post #: 4
RE: Problem in Update Antivirus - 9.Jul.2008 3:15:37 PM   
LeoSanchez

 

Posts: 38
Joined: 28.Apr.2008
Status: offline 		Hello robin808,

You can follow the instructions outlined in this KB article - http://kbase.gfi.com/showarticle.asp?id=KBID002497.
However, in order to obtain the username and password to get into the update site I would suggest that our support department.

_____________________________

Regards,

Leo - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to nilupa)
Post #: 5
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