Problem entering user in keyword filtering

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  • Total Posts : 1
  • Joined: 7/5/2017
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Problem entering user in keyword filtering Wednesday, July 05, 2017 8:53 AM (permalink)
Hi all,
We've upgraded to version 20.3 and now I have a problem adding a user in keyword filtering.
I have a group of users that need to receive e-mails containing certain words so I added them to the user/folders with option "All except this list".
Since the new version I'm unable to get any results in the User Lookups window therefore unable to add users. Tried several clients and browsers.
Anyone encountered this?

    • Total Posts : 195
    • Joined: 7/17/2012
    • Status: offline
    Re:Problem entering user in keyword filtering Wednesday, July 05, 2017 6:28 PM (permalink)
    It sounds like it may be a connectivity issue to Active Directory.  You may be able to get around it by doing a blank search and selecting the user, by email address, or by entering the domain\username.
    In order to troubleshoot this the support team would need a troubleshooter log.  You can use the link below to open a case with them:
    Allen D.
    GFI Software
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