Pls advise

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Pls advise - 9.Jan.2008 11:53:56 AM

vincentchua

Posts: 19
Joined: 12.Aug.2003
Status: offline

I am trying to use mailarchiver with my exchange 2007.

I create a default archive store, activate one of my email to enable journalling.
My email have about 6000mails dated till 2003
after i enable mailarchiver on this email, all the mails in this email inbox were gone.
login mailarchiver and found only 39mails.
Where can I find all my mails?

most of my mailboxes have mails dated till 2000
I am thinking of archiving mails according to year and leave all 2007 and 2008 mails in the exchange mailbox.
must i download all my 2006 and before mails to pst and do a import?

Post #: 1

RE: Pls advise - 10.Jan.2008 3:48:35 AM

sandro

Posts: 1345
Joined: 26.Jul.2007
Status: offline

Hello vincentchua,

You should configure a generic journalling mailbox and not configure your own mailbox since MailArchiver will download all emails from this mailbox. If you have set up MailArchiver properly, you should be able to find the emails within the database you have configured.

You can use the MailArchiver Bulk Export tool to restore these emails back. Further information can be found within this link : http://support.gfi.com/manuals/en/mar5/mar5manual.1.62.html

To configure a journalling mailbox within Exchange 2007, please check this link :
http://support.gfi.com/manuals/en/mar5/mar5manual.1.11.html

Regards

_____________________________

Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to vincentchua)

Post #: 2

RE: Pls advise - 10.Jan.2008 3:52:18 AM

sandro

Posts: 1345
Joined: 26.Jul.2007
Status: offline

Hello again,

Following my other post, to archive older emails first you need to configure the MailArchiver Import Service (MAIS) with the databases that you require as per this link :
http://support.gfi.com/manuals/en/mar5/mar5manual.1.50.html

To import old emails use either the PST-Exchange Email Export Wizard :
http://support.gfi.com/manuals/en/mar5/mar5manual.1.52.html

or the GFI PST Exporter :
http://support.gfi.com/manuals/en/mar5/mar5manual.1.54.html

depending on your needs.

Regards

_____________________________

Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to sandro)

Post #: 3

RE: Pls advise - 10.Jan.2008 5:24:52 AM

vincentchua

Posts: 19
Joined: 12.Aug.2003
Status: offline

I did what you have taught me;
You can use the MailArchiver Bulk Export tool to restore these emails back. Further information can be found within this link : http://support.gfi.com/manuals/en/mar5/mar5manual.1.62.html

The tool found all 43 mails which are in MA.
Then I do a restore to support mailbox as original mail.
100%.

Then when I login my support mailbox, inbox still show 0.
Why?

(in reply to sandro)

Post #: 4

RE: Pls advise - 11.Jan.2008 4:03:33 AM

sandro

Posts: 1345
Joined: 26.Jul.2007
Status: offline

Hello vincentchua,

Did you stop polling your own mailbox from MailArchiver? It is important to remove the entry to poll your own mailbox from MailArchiver User Interface-> Mail Servers to Archive.

Ensure also that you do not have anything else configured (such as Outlook) that could be downloading emails via POP3 from your own mailbox.

Regards

_____________________________

Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to vincentchua)

Post #: 5

RE: Pls advise - 11.Jan.2008 4:37:16 AM

vincentchua

Posts: 19
Joined: 12.Aug.2003
Status: offline

After playing around this..I have a better understanding of the whole software.

(in reply to sandro)

Post #: 6