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Please help production enviroment not filtering

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Please help production enviroment not filtering - 27.Oct.2009 2:00:18 PM   
vibarco

 

Posts: 3
Joined: 10.Aug.2009
Status: offline 		Hi,

webmonitor is not filtering, in last activity log user match with a rule but is not filtering it, user can navigate!!. In activity log description appears the rule, it matches correctly but the url is served, user can navigate, webmonitor is not blocking that url. This is a production system, please help.

Best,
Vince.
Post #: 1
RE: Please help production enviroment not filtering - 27.Oct.2009 2:12:32 PM   
DrewE

 

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		Can you try restarting the GFI WebMonitor service AND the Microsoft Firewall service? The second service will cause a brief interruption in network connectivity.

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to vibarco)
Post #: 2
RE: Please help production enviroment not filtering - 29.Oct.2009 1:52:45 PM   
vibarco

 

Posts: 3
Joined: 10.Aug.2009
Status: offline 		Hi DrewE,

I've tried this but no lucky, please a need help i don't know what happends, Policy is active, appears in log but the block page is served.

I realise that my license says: Licensed Webfilter edition. User quota exceeded, 27 users are now unmonitored/unprotected. Could be this the reason?

Sorry about my english.

Best,
Vince.

(in reply to vibarco)
Post #: 3
RE: Please help production enviroment not filtering - 29.Oct.2009 4:00:08 PM   
DrewE

 

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		Yes, this could cause this trouble. Try restarting the MS Firewall service and let GFI WebMonitor recount your users.

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to vibarco)
Post #: 4
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