Permissions don't apply correctly
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Permissions don't apply correctly - 30.May2008 1:43:22 AM
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Zedd
Posts: 11
Joined: 9.Aug.2005
From: Melbourne, Australia
Status: offline
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Hi,
We have upgraded from V3 to V4. Love the new interface! Most things imported and applied correctly,.but I have a couple issues/queries.
Firstly, the agents never show fully up to date status. Well,... they do for a short time after deployment, but then they gradually go back to requiring update status until, within 1-minute or so, all clients will show as requiring updating.
Second thing is users who have a USB printer attached, that used to be able to print with access to printers, now require access to USB as well (it would appear). So,... one machine with a USB printer is now able to print ok... but another one we have will not allow access to the printer. Same spec machines, same model printers. Rather frustrating!!!!
Any guidance would be appreciated.
Thanks,
Mark.
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RE: Permissions don't apply correctly - 1.Jun.2008 10:05:36 PM
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Zedd
Posts: 11
Joined: 9.Aug.2005
From: Melbourne, Australia
Status: offline
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Any answers yet?!?!
VERY frustrating that my users cannot print,.. and I have no work around!!
Annoying... please help!
Mark.
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RE: Permissions don't apply correctly - 5.Aug.2008 4:15:32 PM
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cchomycz
Posts: 1
Joined: 5.Aug.2008
Status: offline
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I am just curious if any one has a fix for this issue. Everything was working fine up until I upgraded to version 4. I have permissions on all USB, Printing, Serial and Parallel, and even other devices and still no luck. I am working with support but if someone else may have an answer, I'm all ears.
_____________________________
-Chris C.
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RE: Permissions don't apply correctly - 6.Aug.2008 9:19:22 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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- Users will require access to the Port and the Device Category being controlled. For instance, USB Printers require access to the USB Port and the Printers device category
- In regards to the agents reporting 'not-up-to-date' there is a patch for the agent that needs to be applied. This patch can currently only be obtained by opening a support ticket at http://support.gfi.com. It will be released in the next build of GFI EndPointSecurity. The issue does not effect functionality of the agent. It seems to only keep the agents from reporting the correct status.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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