Outlook connector problem
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Outlook connector problem - 4.Aug.2009 4:12:52 AM
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MIS
Posts: 2
Joined: 4.Aug.2009
Status: offline
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Hi support Team,
the new release form the outlook connector was updated on the client pc. By linking in the GFI Archiv over the Outlook options, the archiver found automatically the user logged in on the desktop station. But on confirm i get the error message: Unknown Error, Error-Code: 0x80040605.
I Guess that the system has not updated the new login password for the user on the gfi connector, however the user can login into the web frontend.
With best regards
Markus
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RE: Outlook connector problem - 14.Aug.2009 7:37:45 AM
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mheijnen
Posts: 6
Joined: 20.Jul.2009
Status: offline
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I have got the same problem.
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RE: Outlook connector problem - 17.Aug.2009 2:06:22 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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- Please close Outlook
- Disable all anti-virus software
- Uninstall the Outlook Connector
- Ensure that no files remain under:
C:\Documents and Settings\<user>\Local Settings\Application Data\GFI\MailArchiver6
C:\Program Files\GFI\MailArchiver 6 Outlook Connector
- Install the Outlook Connector again
Does the problem persist?
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: Outlook connector problem - 17.Aug.2009 8:01:27 AM
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mheijnen
Posts: 6
Joined: 20.Jul.2009
Status: offline
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Yes, the problem is still there......
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RE: Outlook connector problem - 18.Aug.2009 1:56:32 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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Does the issue occur on all your clients?
Do you have the Exchange Admin Tools installed on the client by any chance?
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: Outlook connector problem - 26.Aug.2009 8:39:57 AM
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mheijnen
Posts: 6
Joined: 20.Jul.2009
Status: offline
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The problem exists on all clients, and the Exchange Admin tool isn't installed.
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RE: Outlook connector problem - 27.Aug.2009 1:39:58 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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Can you find any problems in the debug logs of the Outlook Connector? C:\Documents and Settings\<user>\Local Settings\Application Data\GFI\MailArchiver6\DebugLogs
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: Outlook connector problem - 27.Aug.2009 1:47:25 AM
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mheijnen
Posts: 6
Joined: 20.Jul.2009
Status: offline
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I created a case with number GFI-090722-11638 is it possible to look in the case for you ?
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RE: Outlook connector problem - 28.Aug.2009 1:49:09 AM
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dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
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In this case the person in who is dealing with the case should be in touch with you.
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
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RE: Outlook connector problem - 28.Aug.2009 1:53:53 AM
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mheijnen
Posts: 6
Joined: 20.Jul.2009
Status: offline
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Yep that should be the way to go, but the reaction time isn't that fast as your reply on the forum......
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RE: Outlook connector problem - 2.Sep.2009 7:55:48 AM
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curiouslyjrw
Posts: 9
Joined: 8.Jun.2009
Status: offline
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I'm interested to know how / if this was resolved as I have this issue on 1 PC that I've upgraded the outlook connector on. Very reluctant to roll it out to other machines now...
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RE: Outlook connector problem - 29.Sep.2009 5:01:24 AM
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MIS
Posts: 2
Joined: 4.Aug.2009
Status: offline
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Hello again,
sorry for my late answer.
The problem still exists after deleting the mentioned files.
And yes on the relevant PC are Exchange Admin Tools installed.
Any idears ? The problem is only on that machine.
Best Regards
Markus
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RE: Outlook connector problem - 18.Nov.2009 12:41:53 PM
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sydoriak
Posts: 3
Joined: 16.May2009
Status: offline
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Hi @all,
had the same problem atm.
in my case the following worked:
1. installing the connector with an admin account
2. DO NOT open Outlook with the connector with the admin account
3. log on with the user account
4. be happy :-)
cheers,
André
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