Outlook Receving HTML emails in large font.

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Outlook Receving HTML emails in large font. - 27.May2008 2:17:59 PM

SMHCO

Posts: 19
Joined: 24.Mar.2008
Status: offline

Various users running Outlook 2003 have started to recevie HTML emails that the font is Arial 100. This started after I upgraded to the latest MS & ME last Thursday. Has anyone else seen this issue? If so how did you fix it?

Post #: 1

RE: Outlook Receving HTML emails in large font. - 28.May2008 9:22:52 AM

SMHCO

Posts: 19
Joined: 24.Mar.2008
Status: offline

I heard from more users having the same problem. One of the users is on a MAC running Lotus Notes 8.5. They only come thread is the mail filter. Anyone else with thiese issues??

(in reply to SMHCO)

Post #: 2

RE: Outlook Receving HTML emails in large font. - 28.May2008 9:58:17 AM

John Letourneau

Posts: 1647
Joined: 28.Apr.2008
Status: offline

SMHCO,

I have seen this happen in certain situations. What I have noticed is if you install the fix from
http://support.microsoft.com/kb/922035/en-us this will resolve this issue. When performing this action please use Method 2.

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to SMHCO)

Post #: 3

RE: Outlook Receving HTML emails in large font. - 28.May2008 12:11:28 PM

dwwebb

Posts: 2
Joined: 28.May2008
Status: offline

Disabling HTML Sanitizer will cause the font size changing to stop.

(in reply to John Letourneau)

Post #: 4

RE: Outlook Receving HTML emails in large font. - 28.May2008 3:22:02 PM

SMHCO

Posts: 19
Joined: 24.Mar.2008
Status: offline

Disabling HTML Sanitizer fixed it, but solution in KN922035 did not fix it.

(in reply to dwwebb)

Post #: 5

RE: Outlook Receving HTML emails in large font. - 29.May2008 3:00:35 AM

mss

Posts: 282
Joined: 5.Aug.2004
Status: offline

Hi,

The fix suggested is rather for cases when emails approved from GFI MailSecurity quarantine suffer from this problem. In your case, you would need to create a registry value "AdapterDotStuffing" ( REG_DWORD ) under HKLM\Software\GFI\ContentSecurity\MailSecurity\Config and set it to a non-zero value. Then just restart GFI MailSecurity Scan Engine service.

Regards,
Max Sushchenko
GFI Software Ltd - www.gfi.com

(in reply to SMHCO)

Post #: 6

RE: Outlook Receving HTML emails in large font. - 29.May2008 3:41:50 PM

SMHCO

Posts: 19
Joined: 24.Mar.2008
Status: offline

Adding the "AdapterDotStuffing" key and setting it to 1 fixed my problems.

(in reply to mss)

Post #: 7

RE: Outlook Receving HTML emails in large font. - 30.May2008 3:06:51 AM

mss

Posts: 282
Joined: 5.Aug.2004
Status: offline

Hi,

Glad to hear that :) Thanks for the update.

Regards,
Max Sushchenko
GFI Software - www.gfi.com

(in reply to SMHCO)

Post #: 8

RE: Outlook Receving HTML emails in large font. - 23.Jun.2008 11:35:24 AM

John Letourneau

Posts: 1647
Joined: 28.Apr.2008
Status: offline

Between the dotstuffing fix from Microsoft at http://support.microsoft.com/kb/922035/en-us and the registry entry suggested by Max Sushchenko this should resolve your font issues completely.

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to mss)

Post #: 9