Office 2007 File Format Issues (xlsx, docx, etc)
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Office 2007 File Format Issues (xlsx, docx, etc) - 2.Jul.2007 11:17:40 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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We are currently using Mail Security 8.1. No matter how I setup Attachment Checking, I cannot seem to get any of the 2007 file formats to get through the filtering process without disabling Attachment Checking all together. This is obviously not desireable...
Thanks!
File "new microsoft office excel worksheet.xlsx\.rels" triggered rule "Default Attachment Checking Rule".
The file ".rels" was blocked by the attachment checking module because there is no file name before the extension.
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 25.Jul.2007 9:53:22 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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Can I get some support here? It's been 2 weeks and we're a paying customer... what is the deal here????
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 31.Jul.2007 12:41:48 PM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello pcsdallas,
This version of MailSecurity was not designed to work with Office 2007 attachments.
For urgent requests it is best to contact support as per this forum link : http://forums.gfi.com/General_Information/m_900727091/tm.htm
This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-22949-IE90 - pcsdallas
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
Thanks
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 31.Jul.2007 2:02:52 PM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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I understand that it may not, specifically, support Office 2007 files... HOWEVER... this is a simple file-extension blocking issue. There's no reason why I cannot specifically allow an .xlsx file to get through the filters. You advertise the product as if you can allow or deny any file extension.
I will reply to the emails that you have sent as well.
Thank you for your time.
-P
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 9:44:07 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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pcs -
The Office 2007 formats are compressed files, like ZIP. Regardless of what three or four letters you tack on the end of a file name, MS will recognize the file as a compressed file and scan its contents. That's why explicitly permitting XLSX files won't help.
Fortunately, there are only a limited number of file types that are stored inside an Office 2007 file, including RELS. If you explicitly add that file type and a few others, you will soon be able to accept Office 2007 files through MS. It took me a few days to catch and release all the quarantined files that were coming in until I recognized all the natural components of XLSX, PPTX and DOCX files, but now they don't get hung up any longer.
Good luck,
Joe
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 9:47:05 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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Joe, is there a chance you can post all the correct file types?
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 10:52:50 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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pcs -
I can't separate what file types besides RELS I had to add just to permit Office 2007, but I recall that XML files and some types of image files (already allowed) were necessary too.
Just for kicks, take a few Office 2007 documents on your computer and change the extension to ZIP. Open them up with WinZip or your favorite compressed file utility and see what they look like inside.
- Joe
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:01:15 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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after i finish this project, i'll see if i can get this working... it looks like:
.rels
.xml
.bin
I assume you have two rules... one blocking all attachments and the other a "block all except" list containing everything you want to allow... correct?
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:03:43 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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That's right - I delete known bad files (e.g. .SCR) with rule one, then I permit known good files (e.g. .JPG) and quarantine everything else with rule two.
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:17:07 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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well, i just took a minute to try it and it didn't work... I don't think it's even getting to the extension portion (.rels, .xls, etc)... The error states:
"The file ".rels" was blocked by the attachment checking module because there is no file name before the extension. "
Thoughts?
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:30:40 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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Are you permitting *.RELS or just .RELS?
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:34:13 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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I tried:
1) *.rels
2) .rels
2) both *.rels & .rels
Are you using the same version of MSEC as I am?
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:35:39 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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Version 10, Build 20070410
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:45:43 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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that's probably the issue, then... this is version 8.1
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:46:46 AM
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joestern
Posts: 273
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline
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Well, when you upgrade, you're going to like the new AV engines and web-based interface...
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