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OS Object Performance Counter Doesn't Work For x64 Servers

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OS Object Performance Counter Doesn't Work For x64 Servers - 13.Oct.2009 5:46:24 PM   
alerts

 

Posts: 4
Joined: 13.Oct.2009
Status: offline 		Hello,

I'm running the latest build from a Win2k8 x64 server.

I'm able to set up perf counter monitor checks for our Win2k3 32bit servers but for anything Win2k3 x64 or Win2k8 x64 servers I am greeted with a login, I enter the correct Admin-level login and the next screen shows the remote computer IP, I hit "refresh counters" and nothing happens (no errors, no perf objects listed).

I've got the right services enabled (remote registry, WMI) and I can telnet to said x64 servers using 'telnet remote_ip 139'

Any ideas?

Thanks,

~ Jon
Post #: 1
RE: OS Object Performance Counter Doesn't Work For x64 ... - 14.Oct.2009 8:10:45 AM   
DrewE

 

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		There were some known issues with OLDER builds of the software in regards to this, but the latest build (20090218) fixed this. Are you able to pull performance counters from the LOCAL GFI Network Server Monitor machine? Also, is GFI installed on a Virtual Machine?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

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Post #: 2
RE: OS Object Performance Counter Doesn't Work For x64 ... - 14.Oct.2009 11:51:21 AM   
alerts

 

Posts: 4
Joined: 13.Oct.2009
Status: offline 		I checked, I am running the latest build.

Trying to do gfi performance monitors on my local system worked fine.

(in reply to DrewE)
Post #: 3
RE: OS Object Performance Counter Doesn't Work For x64 ... - 14.Oct.2009 3:03:13 PM   
DrewE

 

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		Does this happen to be a virtual machine?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

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Post #: 4
RE: OS Object Performance Counter Doesn't Work For x64 ... - 16.Oct.2009 3:37:03 PM   
alerts

 

Posts: 4
Joined: 13.Oct.2009
Status: offline 		No, but this server is running 'hyper-v' along with several guest OSes. I was able to successfully set up performance counter monitors (via gfi) for the W2k3r2 x32bit guest OSes (ran on a different hyper-v server in the same network) but nothing running w2k3r2 x64.

Thanks

(in reply to DrewE)
Post #: 5
RE: OS Object Performance Counter Doesn't Work For x64 ... - 16.Oct.2009 4:16:45 PM   
DrewE

 

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		Some users have found these steps to work: http://support.microsoft.com/kb/300956

However you may want to open a support request with us at http://support.gfi.com/Support/support.aspx?lcode=en so we can verify the trouble first.

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to alerts)
Post #: 6
RE: OS Object Performance Counter Doesn't Work For x64 ... - 16.Oct.2009 4:18:30 PM   
alerts

 

Posts: 4
Joined: 13.Oct.2009
Status: offline 		Great link, I'll check it out and get back to y'all.

Thanks!

(in reply to DrewE)
Post #: 7
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