Not receiving email
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Not receiving email - 11.Aug.2008 5:37:33 PM
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rjanzen
Posts: 2
Joined: 11.Aug.2008
Status: offline
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Hi there,
Currently running MailEssentials SMTP/Exchange 12 and am running into an issue where two users who are being sent emails from an external address and are being sent the same message at the same time. One user1 gets the message and the other user2 does not. Both users are using the same email client (outlook 2007). When I check the GFI report for the user2 email traffic, it does not show that the email even got to the recipient. However, when I check the report for the user1 it does show that the email successfully got transfered. It looks like it is getting hung up in GFI somewhere.
Any ideas?
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RE: Not receiving email - 12.Aug.2008 5:24:36 PM
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John Letourneau
Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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rjanzen,
What does Exchange Message Tracking show for this message?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Not receiving email - 14.Aug.2008 1:58:53 AM
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thekingme
Posts: 14
Joined: 1.Feb.2006
Status: offline
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i have got the same issue , i checked exchange message Tracking but it does not show up it is stuck somewhere in GFI MES i hope that i find some advanced logging technique that shows me where it is stuck .
Hope that we can find a solution for this problem soon because it is increasing .
BR
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RE: Not receiving email - 14.Aug.2008 8:11:08 AM
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John Letourneau
Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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thekingme,
How is your environment configured? If a message is delivered it should show up in Exchange Message Tracking even if GFI MailEssentials 12 blocked the message. If you are trying to find out why a message has not been delivered I would recommend enabling logging for each spam module. This will enable you to look through the module logs for the missing message.
Each GFI MailEssentials module may be configured to record all blocked emails to a log file. This can be enabled as follows:
- Open the GFI MailEssentials configuration.
- Expand ‘Anti-Spam’ and click on the module you want to enable logging for.
- Click on ‘Properties’ and select the ‘Other’ tab.
- Enable ‘Log occurrence to this file’.
- Configure the path to the log file or leave as default.
- Repeat steps 2 - 6 for all the modules you want to enable logging for.
Notes:
- The log files are comma delimited files, with the following columns:
- Date
- Time
- Module
- Sender
- Recipient
- Subject of mail
- Action
- Blocked reason
- The values that can be found in the ‘Blocked reason’ field are documented at KBID001896
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Not receiving email - 14.Aug.2008 8:26:20 AM
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thekingme
Posts: 14
Joined: 1.Feb.2006
Status: offline
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Dear John,
My problem is that i can see the mail in the GFI Monitor but it does not show anywhere , i tried checking the quarantine folders but nothing is there i tried Exchange message tracking but it does not show up .
this happens for only a few emails but i got complaint form some users , does the online monitor records it entries somewhere for me to look for specific mails ??
i enabled the logging on each module as you suggested and will see .
Thanks for your help
BR
Thekingme
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RE: Not receiving email - 14.Aug.2008 10:34:44 AM
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John Letourneau
Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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thekingme,
Not a problem. Let me know what you find through the module logging.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Not receiving email - 19.Aug.2008 3:47:37 PM
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rjanzen
Posts: 2
Joined: 11.Aug.2008
Status: offline
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I enabled the logging on just about every module under the "Anti-Spam" section at about 9am this morning. It is now 2:46pm and several emails have been sent today to a staff member from our client and they haven't got to him. I checked all the log files and performed a search based on the first part of his email address and none of the logs show anything regarding emails being blocked from his email address. Any ideas?
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RE: Not receiving email - 20.Aug.2008 10:16:28 AM
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John Letourneau
Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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rjanzen,
I would suggest contacting support at http://support.gfi.com/supportrequestform.asp so we can go through logs and attempt to see where these messages are being held.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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