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Norman - 1.Nov.2005 10:15:00 AM

Zylinius

Posts: 2
Joined: 31.Oct.2005
Status: offline

I'm receiving update notifications from Norman every 2 hours I found this article in the KB [URL=http://kbase.gfi.com/showarticle.asp?id=KBID001379] , but it didn't work Any ideas?

Post #: 1

RE: Norman - 1.Nov.2005 10:59:00 AM

owenb

Posts: 145
Joined: 30.Oct.2005
From: Malta
Status: offline

Hi Zylinius

What version of MailSecurity are you running?

What does the update message say exactly?

The information in http://kbase.gfi.com/showarticle.asp?id=KBID001379 applies to:

GFI Mail essentials 5 (WinNT)
GFI Mail essentials 6 (Win2000)

(in reply to Zylinius)

Post #: 2

RE: Norman - 2.Nov.2005 1:56:00 AM

Zylinius

Posts: 2
Joined: 31.Oct.2005
Status: offline

"New Norman files have been downloaded and installed. No further action is necessary."
I'm running MailSecurity Version 9. I get this notification Every 2 Hours.

(in reply to Zylinius)

Post #: 3

RE: Norman - 3.Nov.2005 1:04:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

Zylinius,

Could you send us the troubleshooter files? These files contain important information, which will allow us to resolve this issue. The troubleshooter files can be generated from the MailSecurity troubleshooter program that can be found in the MailSecurity program group. Please answer the questions set by the troubleshooter as accurately as possible. Once the troubleshooter program is finished, it will create a number of files under the MailSecurity\Support directory.

IMPORTANT NOTE: Please compress all files into one zip file and send it over to us for analysis.

If the compressed files larger than 7mb or too large to be sent by email, please upload them to our ftp site using the following procedure:

FTP Server details:

Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)

a) Create a new folder on your machine and name it using either your ticket number or company name (e.g. domain.com)

b) Copy support.zip to the new directory.

c) Login to the FTP server.

d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory or the files. This is done to safeguard your privacy

e) Send me an email to confirm that the files have been uploaded and the name of the directory.

(in reply to Zylinius)

Post #: 4