NetPrintQueue2Fax module error

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NetPrintQueue2Fax module error - 7.May2005 10:05:00 AM

mc303

Posts: 17
Joined: 19.Nov.2004
From: Sydney
Status: offline

Hi there, i've just installed Faxmaker version 12 (latest build from site). whenever i try to send a fax via netprintqueue2fax i receive the following error in my mailbox:

*********************************************************
ADMINISTRATOR REPORT
*********************************************************

Date/Time: 8/05/2005 12:07:26 AM
Description: Error 1900

*********************************************************

1900 : NetPrintQueue2Fax module error. A fax job was submitted but the sender cannot be found.

I'm a FAXmaker licensed user and i can successfully send from outlook and the fax client.

thanks

mike

Post #: 1

RE: NetPrintQueue2Fax module error - 10.May2005 2:56:00 AM

Ioivi

Posts: 14
Joined: 8.May2005
From: Italy
Status: offline

I have the same problem ...

(in reply to mc303)

Post #: 2

RE: NetPrintQueue2Fax module error - 10.May2005 8:11:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

Hi,

Give full NTFS permissions to the Everyone group on the FAXmaker server directory. This should help in solving the problem.

Should the issue persist, please do the following test:
1. Stop the FAXmaker Message Transfer Agent and FAXmaker Fax Server services.
2. Send a fax that reproduces the problem
3. Zip up the files in <FAXmaker\sinkdrop> directory
4. Start the FAXmaker Message Transfer Agent service
5. Check if there are files in the FAXmaker\Out directory. Zip up these files.
6. Start the FAXmaker fax server service, and confirm that the problem is reproduced.

Please send me the files gathered in steps (3) and step (5)

Repeat the steps above however send the fax from Outlook and send me all files to support@gfi.com.

(in reply to mc303)

Post #: 3

RE: NetPrintQueue2Fax module error - 10.May2005 11:19:00 PM

mc303

Posts: 17
Joined: 19.Nov.2004
From: Sydney
Status: offline

thanks for the reply.. unfortuantely i didn't have any data in the dropsink directory to send...?

(in reply to mc303)

Post #: 4

RE: NetPrintQueue2Fax module error - 10.May2005 11:21:00 PM

mc303

Posts: 17
Joined: 19.Nov.2004
From: Sydney
Status: offline

oh, Everyone has full permissions to the faxmaker directory.

(in reply to mc303)

Post #: 5

RE: NetPrintQueue2Fax module error - 20.May2005 4:50:00 AM

Ioivi

Posts: 14
Joined: 8.May2005
From: Italy
Status: offline

quote:
Originally posted by mc303:
thanks for the reply.. unfortuantely i didn't have any data in the dropsink directory to send...?

Same problem!
No solution for this error (1900)?

(in reply to mc303)

Post #: 6

RE: NetPrintQueue2Fax module error - 23.May2005 2:53:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

Hi,

Please send a set of troubleshooter files on to support@gfi.com to for further investigation of this issue.

Kindly reference the url of this thread in your mail.

(in reply to mc303)

Post #: 7

RE: NetPrintQueue2Fax module error - 25.May2005 11:13:00 PM

Ioivi

Posts: 14
Joined: 8.May2005
From: Italy
Status: offline

Sorry ..

quote:
Give full NTFS permissions to the Everyone group on the FAXmaker server directory. This should help in solving the problem.

The problem is here ..

Thank you

(Patrizia Pisani .. italiana?)

[ May 26, 2005, 05:14 AM: Message edited by: Ioivi ]

(in reply to mc303)

Post #: 8

RE: NetPrintQueue2Fax module error - 29.May2005 12:29:00 PM

mc303

Posts: 17
Joined: 19.Nov.2004
From: Sydney
Status: offline

as stated previously, "Everyone" has full permissions to the folder.

(in reply to mc303)

Post #: 9

RE: NetPrintQueue2Fax module error - 17.Jul.2005 11:32:00 PM

DMer

Posts: 12
Joined: 17.Jul.2005
Status: offline

Hi All,
I have the same problem with GFIFaxmaker version 11.

The rights have been given to all users

Does anyone has a solution ?

Thank you

(in reply to mc303)

Post #: 10

RE: NetPrintQueue2Fax module error - 14.Aug.2005 11:25:00 PM

bruci

Posts: 2
Joined: 14.Aug.2005
From: Germany
Status: offline

quote:
Originally posted by Patrizia:
Hi,

Give full NTFS permissions to the Everyone group on the FAXmaker server directory. This should help in solving the problem.

Should the issue persist, please do the following test:
1. Stop the FAXmaker Message Transfer Agent and FAXmaker Fax Server services.
2. Send a fax that reproduces the problem
3. Zip up the files in <FAXmaker\sinkdrop> directory
4. Start the FAXmaker Message Transfer Agent service
5. Check if there are files in the FAXmaker\Out directory. Zip up these files.
6. Start the FAXmaker fax server service, and confirm that the problem is reproduced.

Please send me the files gathered in steps (3) and step (5)

Repeat the steps above however send the fax from Outlook and send me all files to support@gfi.com.

Hi,

have the same Problem if users of a child domain try to fax. Outlook does very well.
We have full NTFS permissions to the Everyone group and the Authenticated Users on the FAXmaker server directory.
If we test as described above, the Sinkdrop directory still has no files.
Our domain is active directory 2000, one root and two child domains, unlimited license faxmaker 12.
Any ideas? [Confused]

Bruci.

(in reply to mc303)

Post #: 11

RE: NetPrintQueue2Fax module error - 18.Aug.2005 8:25:00 PM

bruci

Posts: 2
Joined: 14.Aug.2005
From: Germany
Status: offline

Anybody?

We have still the same problem, users can not use NetPrintQueue2Fax from a different child domain other than the faxserver belongs to.
Outlook does very well.
We already reinstalled the faxserver with the latest build of faxmaker 12 from gfi ftp site.
And yes, we have an unlimited license, full ntfs permissions for "everybody", and non ad useres are allowed to send faxes.
Who can help? Sorry, but the German support of GFI can�t... [Frown]

Thanks

(in reply to mc303)

Post #: 12

RE: NetPrintQueue2Fax module error - 10.Nov.2005 10:05:00 PM

mmto60

Posts: 6
Joined: 9.Aug.2005
Status: offline

I'm having the same problem.

I think the problem is about the user "invitado" that appear in the next log:

File: prntctrl.gfi_log.txt

Date,Time,Milliseconds,Log Level,Process ID,Thread ID,Event Type,Source,Description

2005-11-10,09:18:34,468,1,"#00000730","#000009f8","error ","prntctrl","cprntctrlapp::createadminmessage _ copyfile failed."
2005-11-10,09:18:34,468,1,"#00000730","#000009f8","error ","prntctrl","cprntctrlapp::initinstance _ createadminmessage failed."
2005-11-10,09:18:34,468,1,"#00000730","#000009f8","error ","prntctrl","cprntctrlapp::initinstance _ npq system not enabled."
2005-11-10,17:55:49,040,1,"#000002d4","#00000e38","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-10,17:55:49,087,1,"#000002d4","#00000e38","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."
2005-11-11,09:02:09,546,1,"#00000d80","#00000d64","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-11,09:02:09,593,1,"#00000d80","#00000d64","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."
2005-11-11,09:33:44,078,1,"#00000af8","#0000085c","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-11,09:33:44,078,1,"#00000af8","#0000085c","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."
2005-11-11,09:49:21,328,1,"#00000f10","#00000f7c","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-11,09:49:21,328,1,"#00000f10","#00000f7c","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."
2005-11-11,09:52:23,140,1,"#000009e0","#00000ae8","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-11,09:52:23,140,1,"#000009e0","#00000ae8","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."
2005-11-11,09:54:56,015,1,"#00000a4c","#000005b8","error ","prntctrl","cprntctrlapp::checksender _ m_pfmgfidb->resolvetouseridex(..., Invitado) failed."
2005-11-11,09:54:56,015,1,"#00000a4c","#000005b8","error ","prntctrl","cprntctrlapp::initinstance _ checksender failed."

I think the question is, what we have to do to indentify the real sender of the fax.

As soon as I created the user "invitado" in faxmaker users the error 1900 desapears, and the faxes was sent.

Then, a new problem appears. If a fax has an error, the message of error never arrives to the original sender. Arrives to invitado@domain.com

I'm working in "work group" not in Domain.

Sorry for my english.

[ November 11, 2005, 04:12 AM: Message edited by: mmto60 ]

(in reply to mc303)

Post #: 13

RE: NetPrintQueue2Fax module error - 12.Feb.2007 4:38:00 PM

stefano13

Posts: 1
Joined: 12.Feb.2007
Status: offline

I have the same issue

"1900 : NetPrintQueue2Fax module error. A fax job was submitted but the sender cannot be found."

, in your netprintqueue to fax instructions you state, "you must ensure that the User login name is configured to be the same as their network login name."

What exactly does this mean? I'm using the SMTP Faxmaker server not the Network version, Will the Netprintqueue2fax module work for this version, if so how do I configure it.

(in reply to mmto60)

Post #: 14

RE: NetPrintQueue2Fax module error - 13.Feb.2007 5:36:57 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

stefano13,

It is best to send us the files as explained previously in order to allow us to investigate your issue further.

_____________________________

Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to stefano13)

Post #: 15