Monitoring Stops
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Monitoring Stops - 6.Oct.2008 10:52:50 AM
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joshuat@badgley.com
Posts: 5
Joined: 6.Aug.2008
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I opened my GFI console this morning and noticed that "Last results update" was 10/4/2008 9:23 AM. Today is 10/6/08.
Both GFI services are running. No noticable events in the logs. I can manually perform "monitoring checks"
Any idea why this is happening. It has now happened a couple times for me.
A recycle of the GFI Engine service resolves this issue.
I am running Network Server Monitor 7.0 - Build 20070803
< Message edited by joshuat@badgley.com -- 6.Oct.2008 10:56:54 AM >
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RE: Monitoring Stops - 7.Oct.2008 4:05:49 AM
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m.vdlinden
Posts: 13
Joined: 14.Apr.2008
Status: offline
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we are having similar problems,
restarting services doesn't do the trick, a server restart is needed.
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RE: Monitoring Stops - 8.Oct.2008 9:09:04 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
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There are several issues that could cause this, the most notable, however is something is backing up the backend database during the evening. A service restart may be needed after the backup is complete.
How long has this been going on for? What time do you notice the monitoring stops? Is it always in the evening, or randomly spread out?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Monitoring Stops - 9.Oct.2008 4:03:08 AM
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m.vdlinden
Posts: 13
Joined: 14.Apr.2008
Status: offline
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Good morning DrewE
our monitoring server is not being backed up, so this can not be an issue
the service stops - seemingly - randomly and not on a daily or weekly base, which makes it hard for us
to investigate further.
at the moment im monitoring our monitoring device, when the service fails i get a message so i can check what is happening.
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RE: Monitoring Stops - 9.Oct.2008 11:41:11 AM
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joshuat@badgley.com
Posts: 5
Joined: 6.Aug.2008
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Our NSM DB is also not backed up. The DB is hosted on SQL Server 2005 along with other DBs
I just notice this in the morning as it is now part of my morning checks as I cannot reliably count on the monitoring staying active.
In my situation the services (Both attendant and engine) show running in the services MSC.
I will try to document when it goes down and try to find a pattern.
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RE: Monitoring Stops - 10.Oct.2008 8:50:29 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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I would advise opening a support ticket with us at http://support.gfi.com . We can investigate your debug logs for exact reasons why this is failing.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Monitoring Stops - 15.Oct.2008 9:31:01 AM
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m.vdlinden
Posts: 13
Joined: 14.Apr.2008
Status: offline
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In my case it seems to relate to the following error in app log:
Event ID 1000
Category None
Source: .NET Runtime 2.0 Error Reporting
Faulting application nsm_engine.exe, version 7.0.0.134, stamp 46b1b16f, faulting module ntdll.dll, version 5.2.3790.3959, stamp 45d742c0, debug? 0, fault address 0x0004afb2.
which lead me to: http://support.microsoft.com/kb/913384
HOTFIX: A .NET Framework 2.0 application that runs under a user account
context when no user profile is associated with the user account context
may crash, or you may receive an access violation error message
too bad the hotfix won't install so still looking
anyone had any luck ?
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RE: Monitoring Stops - 15.Oct.2008 9:33:45 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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.NET issues can be tricky with our software. Sometimes .NET crashes and causes our software to fail. Usually a reinstall of the .NET Framework resolves the issue. Sometimes however, our software causes .NET to fail due to misconfiguration or other issues. We would need to look at the debug logs to determine the exact cause.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Monitoring Stops - 16.Oct.2008 7:26:19 AM
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m.vdlinden
Posts: 13
Joined: 14.Apr.2008
Status: offline
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reinstalled .net
thus far it works.
we're currently monitoring our monitoring device
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RE: Monitoring Stops - 14.Nov.2008 4:30:04 AM
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m.vdlinden
Posts: 13
Joined: 14.Apr.2008
Status: offline
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aargh
nope, doesn't work
anyone any idea ??
tried option 2 from this: http://support.microsoft.com/kb/911816
ok, i know, it's not the best, but we don't have visual studio
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RE: Monitoring Stops - 16.Nov.2008 1:05:39 AM
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LeoSanchez
Posts: 57
Joined: 28.Apr.2008
Status: offline
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Hello,
If you are using Microsoft SQL as the backend database please switch to an MS Access backend and see if the problem remains. If it does I would recommend that you follow DrewE's suggestion of opening a support request so we can investigate further.
_____________________________
Regards,
Leo - Technical Support Team Lead
GFI Software - www.gfi.com
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