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Merging

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Merging - 3.Jun.2009 3:51:57 PM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		Since upgrading to 6.1 my current database is constantly "merging". I called tech support and we deleted the index and tried restarting the search service. Now it's merging again with nothing in the index folder other than some default files. This has been going on for hours now. What the heck can I do since all my users cannot search any longer?

Bobby
Post #: 1
RE: Merging - 3.Jun.2009 4:57:42 PM   
newfood

 

Posts: 50
Joined: 24.Aug.2007
Status: offline 		I am having the same problem. 

If you are using a firebird/binary file setup, you may be having the same problem I am.

Firebird uses the Windows Temp variable to create fb_sort files, which are used for the MA indexing service.  I found these files would take up a lot of space when the indexing is running (20+ GB) in my case.  First I thought it was a space constraint issue, so I had to change the windows temp variable to an alternative drive.  Now I think my antivirus is scanning those files, causing me corruption on my indexes (which in turn keeps them in a constant rebuild/merge state).  I'm working with my AV vendor to find a way to exclude those files as well, but since they have no file extension, and are in a common use area (the windows temp folder) I have no easy means to exclude these files.  Hopefully they come up with a solution, since GFI support suggested I move everything to a SQL server. 

(in reply to bjanow)
Post #: 2
RE: Merging - 3.Jun.2009 10:56:12 PM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		This is awful and needs to be fixed ASAP. An antivirus incompatible with Exchange server archiver? Terrible programming GFI. Terrible.

(in reply to newfood)
Post #: 3
RE: Merging - 4.Jun.2009 2:31:29 AM   
roderickb

 

Posts: 41
Joined: 30.May2008
Status: offline 		Hi bjanow,

can you please Enable DebugLog Mode, leave it running for 5min and send me the debuglogs - roderick (@) gfi.com please? Thanks.

_____________________________

Thanks and kind regards,
Roderick Buhagiar
GFI Software Ltd

(in reply to bjanow)
Post #: 4
RE: Merging - 4.Jun.2009 8:19:48 AM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		Been running for almost 2 days now and nothing is indexed, nothing. Users are going crazy on me, thanks guys. Had you labeled this a Beta I would never have installed it on a production machine. Where are the logs?

(in reply to roderickb)
Post #: 5
RE: Merging - 4.Jun.2009 8:40:11 AM   
AndrewZT

 

Posts: 89
Joined: 28.Jul.2004
Status: offline 		Hi bjanow,

I sent you an e-mail regarding this issue.

_____________________________

Regards,
Andrew Zammit Tabona
GFI Software

(in reply to bjanow)
Post #: 6
RE: Merging - 4.Jun.2009 11:10:41 AM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		Everything has been sent. Still no indexing on the current database. Tried tech support too, no help. It's not looking good at this point.

(in reply to AndrewZT)
Post #: 7
RE: Merging - 4.Jun.2009 11:50:26 AM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		Can I save the databases and reinstall GFI. As it stands now it's unusable. No one can access any archives, I can't search, I can't add a new database, can't index. I'm running out of options, I need some help here quick!!

(in reply to AndrewZT)
Post #: 8
RE: Merging - 5.Jun.2009 10:32:33 AM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		Still waiting... 3 days now with no help at all. What am I to do? The silence is deafening. 

(in reply to AndrewZT)
Post #: 9
RE: Merging - 8.Jun.2009 5:47:47 AM   
AndrewZT

 

Posts: 89
Joined: 28.Jul.2004
Status: offline 		Hi bjanow,

I sent you another e-mail on Fri 05/06/2009 at 17:46 CET with a response to the above question and what we need to move this case forward towards a resolution.

_____________________________

Regards,
Andrew Zammit Tabona
GFI Software

(in reply to bjanow)
Post #: 10
RE: Merging - 8.Jun.2009 9:37:19 AM   
bjanow

 

Posts: 27
Joined: 11.Dec.2008
Status: offline 		I spoke with level 2 support on Friday and throughout the weekend via email. They had to remote in and do a bunch of stuff. Nothing seemed to work until we kept restarting services. Finally indexing began and completed over the weekend. Thanks to all those that emailed me their suggestions, one of them must have worked.

(in reply to AndrewZT)
Post #: 11
RE: Merging - 5.Nov.2009 9:36:49 AM   
fc01

 

Posts: 2
Joined: 5.Nov.2009
Status: offline 		Hi bjanow,

How did you eventually manage to get this fixed? Unfortunately I have had the same problem for almost a week now and like you I have found that support from GFI is practically nonexistent. Pretty poor really as this would be a mission critical application for any organization.

thanks

fc01

(in reply to bjanow)
Post #: 12
RE: Merging - 5.Nov.2009 10:29:37 AM   
roderickb

 

Posts: 41
Joined: 30.May2008
Status: offline 		Hi fc01,

can you please send me the troubleshooter files - roderick (@) gfi.com please? Thanks.

_____________________________

Thanks and kind regards,
Roderick Buhagiar
GFI Software Ltd

(in reply to fc01)
Post #: 13
RE: Merging - 9.Nov.2009 11:11:57 AM   
fc01

 

Posts: 2
Joined: 5.Nov.2009
Status: offline 		Thanks to Roderick from GFI support this problem has now been solved. I thought I would post the answer here to help anyone else who comes across this problem.

I had indexing set to run once a day at midnight to keep load off of the server. It turns out that by default MailArchiver merges the indexes automatically every morning at 2:00am. Apparently they stay in a merging state until indexing is run. So in my case, the indexes would stay in a merging state from 2:00am until midnight. Although I have had this setup for 3 years now without any problems. The solution was to run indexing after 2:00am or as suggested by Roderick, set MailArchiver to index new emails immediately.

A big thank you to Roderick.

(in reply to roderickb)
Post #: 14
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