Mailbox Folder Retrieval is greyed out

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regahamz

  • Total Posts : 2
  • Joined: 4/27/2017
  • Status: offline
Mailbox Folder Retrieval is greyed out Thursday, April 27, 2017 1:54 PM (permalink)
Hi 
I am evaluating the GFI Archiver product. While configuring the Mailbox Folder Retrieval option is greyed out and i am unable to select it. Am i missing something here?
Please help.
Thanks in Advance
#Regards... Ahamz
 
#1
    Carly Sherman_GFI

    • Total Posts : 33
    • Joined: 4/21/2017
    • Status: offline
    Re:Mailbox Folder Retrieval is greyed out Thursday, April 27, 2017 5:54 PM (permalink)
    Check to see if the "Auto-Archiving (Journaling) > All Emails" is checked in the Archiving Method Wizard. It needs to be enabled before you can use the Mailbox Folder Retrieval option. 
     
    www.gfi.com/support/products/gfi-archiver/The-Mailbox-Folder-Structure-Retrieval-option-is-grayed-out-in-the-GFI-MailArchiver-configuration
     
    #2
      regahamz

      • Total Posts : 2
      • Joined: 4/27/2017
      • Status: offline
      Re:Mailbox Folder Retrieval is greyed out Sunday, April 30, 2017 10:41 AM (permalink)
      If All Emails is checked, all emails will be archived, am I right?
      Carly Sherman_GFI


      Check to see if the "Auto-Archiving (Journaling) > All Emails" is checked in the Archiving Method Wizard. It needs to be enabled before you can use the Mailbox Folder Retrieval option. 




       
      #3
        Carly Sherman_GFI

        • Total Posts : 33
        • Joined: 4/21/2017
        • Status: offline
        Re:Mailbox Folder Retrieval is greyed out Tuesday, May 09, 2017 7:32 PM (permalink)
        Yes, that's correct. Here are the links to some references for the Mailbox Folder Retrieval option: 
        Manual section: http://manuals.gfi.com/en...structureretrieval.htm
        Support article for configuration suggestions: http://www.gfi.com/suppor...hiver/KBID003418 
         
        Carly Sherman
        Product Marketing Manager
        GFI Software
         
        #4
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