Mail security sacked ALL Emails this morning including internal ones...
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Mail security sacked ALL Emails this morning including ... - 6.Oct.2008 12:15:38 PM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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Hi,
For 2 hours this morning email was not coming in or going out. Finally after 4 hours I got them flowing again. However any email sent to or from us during this time (including internal emails) are gone.
I check the Exchange troubleshooter and it says anything where the source content was GFIAsRtSubmittedAgent has failed.
I check the mail security FailedMail folder and there are HUNDREDS of emails. Email was working fine at 6:20 then for no apparent reason 6:37 GFI starts deleting all of our email.
So first.... before I decide whether to continue using this product after this ... how do I get these emails to the users inbox??? Please don't tell me there isn't a way to release them. If that's the case GFI 'Mail Security' is getting removed ASAP.
Edit: P.S. It was fun manually going through the hundreds of emails in the FailedMail folder and notifying my users who had emailed them and what time and to ask them to re-send it.
Thanks,
Chris
< Message edited by mofo75ca -- 6.Oct.2008 3:05:16 PM >
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RE: Mail security sacked ALL Emails this morning includ... - 6.Oct.2008 2:41:32 PM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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FYI I received an email from someone else who had the exact same thing happen to them today at around the same time.
This can't be a coincidence..... I have to admit I am VERY nervous with GFI right now. How can it add mail sent INTERNALLY to the FailedMail folder?
Chris
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RE: Mail security sacked ALL Emails this morning includ... - 6.Oct.2008 8:29:43 PM
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Bill Roland
Posts: 136
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
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It should be possible to cut all the items in failed mail and paste them back into the mail queue folder and have them process normally.
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RE: Mail security sacked ALL Emails this morning includ... - 7.Oct.2008 4:07:51 AM
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Nicks
Posts: 2600
Joined: 17.Mar.2003
Status: offline
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Hi,
As Bill said, you can move the files from the FailedMails folder to the Pickup folder of the IIS / Exchange installed on the same machine. Below are the default locations:
Exchange 2000 / 2003 - <C:\program files\Exchsrvr\Mailroot\vsi X\PickUp>
Exchange 2007 - <C:\Program Files\Microsoft\Exchange Server\TransportRoles\Pickup>
IIS - <C:\Inetpub\Mailroot\pickup>
Would it be possible to send us your troubleshooting files so we can verify why this has happened?
Thank you.
< Message edited by Nicks -- 7.Oct.2008 11:11:07 AM >
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Mail security sacked ALL Emails this morning includ... - 7.Oct.2008 9:18:03 AM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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I will be back in the office tomorrow. I will generate the troubleshooting files then.
I couldn't find this info in the forums or FAQ....
Thanks,
Chris
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RE: Mail security sacked ALL Emails this morning includ... - 7.Oct.2008 11:00:57 AM
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Nicks
Posts: 2600
Joined: 17.Mar.2003
Status: offline
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Hi,
I am correcting the previous post to elaborate and include the correct IIS / Exchange folders.
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Mail security sacked ALL Emails this morning includ... - 8.Oct.2008 10:57:29 AM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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Hi Nicks,
Troubleshooting folder has been uploaded. File name: 2008_Oct_6CAS-92612-AE1H GFI00883462.zip
Thanks,
Chirs
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