Mail must go to the junk folder but mostly to de inbox

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Mail must go to the junk folder but mostly to de inbox

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All Forums >> [Web & Mail Security] >> GFI MailEssentials >> Mail must go to the junk folder but mostly to de inbox

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Mail must go to the junk folder but mostly to de inbox - 28.Oct.2009 3:00:56 AM

bartjoo

Posts: 8
Joined: 28.Oct.2009
Status: offline

hello, i have mailessentials 41.1 installed on a exchange 2007 server. I got a lot of spam and in the monitor i see that it is blocked bij de spamrazer account.
BUT the mail will be delivered in the inbox :S i think thats 80% of the spam goes to the junk folder but 20% of the spam to the inbox. BUT! SPAMRAZER see this (20%) as spam, because in the monitor he said: SPAMRAZE blocked.
what can i do??

Post #: 1

RE: Mail must go to the junk folder but mostly to de inbox - 28.Oct.2009 4:13:53 AM

rmiquel

Posts: 45
Joined: 18.May2009
Status: offline

Hi,

Please check the following article:
http://kbase.gfi.com/showarticle.asp?id=KBID002097

Also, please could you confirm the following:

-Which actions do you have selected for Spamrazer?
-Are all the users affected by the same behaviour?
-Are all the spam emails in the inbox spam detected by Spamrazer only?
-Are there emails detected by Spamrazer in the junk folder at all?

Thank you in advance for your reply.

Regards,

_____________________________

Roger Miquel
GFI Software - www.gfi.com

(in reply to bartjoo)

Post #: 2

RE: Mail must go to the junk folder but mostly to de inbox - 28.Oct.2009 6:03:44 AM

bartjoo

Posts: 8
Joined: 28.Oct.2009
Status: offline

Hello, tnx voor your reaction!!
I see now, that the (SPAM) senders e-mail the same is as my reciept in my domain. Thats why he put it in my mailbox i think.
How can i stop this?

-Which actions do you have selected for Spamrazer?
To the junk folder and subject change
-Are all the users affected by the same behaviour?
Yes
-Are all the spam emails in the inbox spam detected by Spamrazer only?
No
-Are there emails detected by Spamrazer in the junk folder at all?
No 80% in the junk folder and 20% in the inbox.

(in reply to bartjoo)

Post #: 3

RE: Mail must go to the junk folder but mostly to de inbox - 28.Oct.2009 6:14:41 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

Do you have Outlook configured to "also trust email from my contacts" and have your internal users in your Contacts? This is in Tools/Options/Junk Email/Safe Senders

Also check the Safe Senders list and Safe Recipients list.

If an email is from someone on these lists or in your Contacts (if enabled), then Outlook will over-ride Mail Essentials and move it back into the Inbox.

Do you have an SPF record? This is the best way of stopping spam email says it's from your domain. You will probably need your SPF record to end in "-all" and have the SPF module set to Low.

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to bartjoo)

Post #: 4

RE: Mail must go to the junk folder but mostly to de inbox - 28.Oct.2009 10:14:02 AM

bartjoo

Posts: 8
Joined: 28.Oct.2009
Status: offline

quote:

Do you have Outlook configured to "also trust email from my contacts" and have your internal users in your Contacts? This is in Tools/Options/Junk Email/Safe Senders

Hello!! i tink that that was the problem!! i will test it tonight!!
tnx!

(in reply to RSP)

Post #: 5

RE: Mail must go to the junk folder but mostly to de inbox - 30.Oct.2009 3:28:27 AM

bartjoo

Posts: 8
Joined: 28.Oct.2009
Status: offline

YEESSSS that is the solution!!
many thanx!!!
This post can be closed.

(in reply to bartjoo)

Post #: 6