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Mail from iphone going to junk mail

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Mail from iphone going to junk mail - 13.Aug.2008 10:57:11 AM   
churbs

 

Posts: 1
Joined: 13.Aug.2008
Status: offline 		I'm using an iphone that is connected through the exchange service and all my mail to intercompany employees goes directly to junk mail.  Any idea on how to get this to stop?  Thanks.
Post #: 1
RE: Mail from iphone going to junk mail - 14.Aug.2008 9:02:11 AM   
John Letourneau

 

Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline 		churbs,

Do you know what module is blocking these messages?

_____________________________

Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com

(in reply to churbs)
Post #: 2
RE: Mail from iphone going to junk mail - 12.Sep.2008 12:14:43 PM   
JamesA

 

Posts: 1
Joined: 12.Sep.2008
Status: offline 		I am having the same issues with GFI MailEssentials 12 and the iPhones.  The Keyword module is the one catching most of the iPhone messages sent to internal people.  If we send an email internally using keywords that are known to get flagged as spam it makes it into the internal recipients inbox.  If we send the exact same email to the same internal person via the iPhone it gets marked as spam and put into the spam folder.  This is an issue for the people on our network.  Is there a way to fix this?

Thanks

(in reply to John Letourneau)
Post #: 3
RE: Mail from iphone going to junk mail - 13.Sep.2008 6:08:12 AM   
spidermouse

 

Posts: 60
Joined: 27.Jul.2006
Status: offline 		I assume that the intercompany traffic you are talking about is transmitted via SMTP. That's why ME is picking it up as opposed to traffic via MAPI only (internal traffic).

IF the problem lies with any smtp traffic coming from the iphone servers, then I suggest you whitelist the envelope domain that the iphone servers are sending from or you whitelist the IP adresses where the iphones are sending from. That should work...

_____________________________

Regards,

Spidermouse

----------------------------------------------------------
Mythbusters - busting myths since 1972...

(in reply to JamesA)
Post #: 4
RE: Mail from iphone going to junk mail - 13.Sep.2008 7:54:24 AM   
Popolou

 

Posts: 67
Joined: 14.Apr.2004
Status: offline 		Ditto what Spidermouse says but there is an additional measure i have taken for our users on Blackberry's. Those using the BIS can configure their signatures to include certain text. If you enable a common line within the signature and whitelist the sentence it will ensure messages get through if IP's were to change. Just be sure to set up a unique line that isn't duplicated elsewhere.

Regards

Pop

(in reply to spidermouse)
Post #: 5
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