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Mail archiver not working after password change

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Mail archiver not working after password change - 19.Nov.2008 10:24:43 AM   
Gsalgun

 

Posts: 7
Joined: 2.Jul.2008
Status: offline 		Hello
I changed my administrator account password. After that I keep getting this error message to my notification address:

quote:

GFI MailArchiver: Backend database error

GFI MailArchiver failed to transfer the archived emails into the backend database.

The following error message was reported:
ERROR.DAL.UploadFailed. Additional info: Logon failure: unknown user name or bad password. (Exception from HRESULT: 0x8007052E)


Regards,
GFI MailArchiver


Mails are being are being archived but I also get this.

I changed the access account credentials for UNC path for active Archive Store (it was administrator account) but it didn't help. By the way I use GFI MailArchiver Database and File system for Archive Store.

What should I do?

Thanks.
Post #: 1
RE: Mail archiver not working after password change - 19.Nov.2008 1:08:28 PM   
John Letourneau

 

Posts: 1244
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline 		GSalgun,

Open GFI MailArchiver > Configuration > Archive Stores and walk through each archive store that is configured.  If I had to hazard a guess without seeing logs I would guess that you are using Windows Authentication with the Admin account for the database connection.

_____________________________

Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com

(in reply to Gsalgun)
Post #: 2
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