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Mail Stopped Flowing, Until I removed GFI MailSec

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Mail Stopped Flowing, Until I removed GFI MailSec - 27.Jul.2009 8:08:40 AM   
Hmoll

 

Posts: 46
Joined: 27.Feb.2007
Status: offline 		I had an issue where no mail flowed on my server, even to/from users on the same database.

The issue was resolved by removing GFI MailSecurity!

GFI is now removed and I'm concerned about putting it back on.

History:
- Exchange 2007, SP1, w/Update Rollup 8
- I changed a setting, regarding which Smart Host I was using for internet mail delivery
- Thinking I needed to restart the "Microsoft Exchange Transport" service, I did so
- I didn't restart any other services
- No mail flowed after this event (not even on the same server and on the same database!!!)
- Rebooted: No change; Mail still did not flow (OK, now I'm getting scared!)
- I removed GFI, then things works

NOTE: I have had zero problems with GFI in the past 24 months.

- After this event, about two hours, I recceived ~20 event id 1025's and then 24 hours later, about a dozen 9877's. NOTE: These errors only occurred on one of my two Mailbox databases.

So...
Am I safe to re-install the latest build of MilSecurity???? I'm a bit concerned for two reasons:
1. Do I need to do anything to check my database before doing so? Searching on Event ID 1025 indicates I might need to do an ISINTEG, but since I've never done one, I'm concerned
2. Why did this happen? Was stopping and starting the Transport service something I should not have done?

< Message edited by Hmoll -- 27.Jul.2009 8:13:56 AM >
Post #: 1
RE: Mail Stopped Flowing, Until I removed GFI MailSec - 28.Jul.2009 11:36:03 AM   
trevize777

 

Posts: 1
Joined: 28.Jul.2009
Status: offline 		I had a similar issue today with a SBS 2003. Mail suddenly stopped flowing and was stuck in the queue. I stopped the GFI MailEssentials services and was the same thing. I had to uninstall it in order for the e-mail to work. I will contact support to see what happened.

Francisco

(in reply to Hmoll)
Post #: 2
RE: Mail Stopped Flowing, Until I removed GFI MailSec - 28.Jul.2009 11:39:59 AM   
Hmoll

 

Posts: 46
Joined: 27.Feb.2007
Status: offline 		My problem was even worse. Mail disappeared into the ether! Nothing was queued. all was lost.

It was still in people's Sent Mail, so I just had them re-send.

But internet mail, inbound, was lost...

(in reply to trevize777)
Post #: 3
RE: Mail Stopped Flowing, Until I removed GFI MailSec - 3.Aug.2009 11:02:23 AM   
dkrueger

 

Posts: 90
Joined: 8.Jul.2009
Status: offline 		Hmoll,

Please check if you find the mails in question in <c:\program files\gfi\contentsecurity\mailsecurity\failedmails>. Probably your installation was affected by the situation described here: http://forums.gfi.com/GFI_MailSecurity_AVG_virus_scanning_engine_issue_which_affects_ALL_GFI_MailSecurity_10_installations/m_900776653/tm.htm

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Dietmar
GFI Software
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(in reply to Hmoll)
Post #: 4
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