MailArchiver Search Probs
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MailArchiver Search Probs - 4.Aug.2008 7:13:00 AM
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Ruinenbaumeister
Posts: 1
Joined: 4.Aug.2008
Status: offline
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Hi!
I've got a little problem with MailArchiver version 4. Database, index, etc. works all fine (for 1 and 1/2 year), but since last reboot newer (year 2008) emails are not avalabile in the search-tool (by webbrowser). But these emails, stored in the database, are visible at the overview. I need access to that mails by the search-tool, what's the problem?? Please help me!
Thanx in advance! ;)
PS: Excuse my bad english...
< Message edited by Ruinenbaumeister -- 4.Aug.2008 7:14:24 AM >
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RE: MailArchiver Search Probs - 4.Aug.2008 7:04:50 PM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Ruinenbaumeister,
If you go to archive stores and view the statistics on the database in question do the amount of emails in the database match the amount of indexed emails?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: MailArchiver Search Probs - 7.Aug.2008 7:49:49 PM
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canalien
Posts: 12
Joined: 19.Dec.2006
Status: offline
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I have the same problem. I "auto roll" databases every quarter to try and keep their size down and in the 3rd 1/4 of this year (July 1 to Sept 30 -- our current 1/4) it looks like we stopped indexing around July 29th. I am showing 253,056 e-mails in the store but only 209,353 are indexed.
Here is where it gets really interesting, I (reluctantly) told GFI to rebuild the index for the 3rd 1/4 and went back 20 minutes later to check the progress and the number of indexed e-mails has remained the same. The Search Index Management Page shows that the 3rd 1/4 database index is "rebuilding".
I should also note that we have found that we have to reboot our servers nightly in order to make searching bearable, so a reboot of the box is not helping the indexing situation.
Anyone have any thoughts?
Brian
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RE: MailArchiver Search Probs - 7.Aug.2008 10:23:31 PM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Brian,
What build of GFI MailArchiver are you running? We have drastically improved the indexing in GFI MailArchiver 5 SR1.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: MailArchiver Search Probs - 7.Aug.2008 10:55:17 PM
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canalien
Posts: 12
Joined: 19.Dec.2006
Status: offline
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20071109 marc5
But if the upgrade is anything like the upgrade from 4 to 5 I won't touch it with a ten foot pole! After we upgraded our users had no search capabilities for around 2 months while we went through indexing hell. If I were to subject our 500 users to that again I would likely loose my job.
Brian
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RE: MailArchiver Search Probs - 12.Aug.2008 9:48:39 PM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Brian,
I can't vouch for all build upgrades but the times I have helped users through these it has been a very smooth process. The indexing in build 20071109 is quite a slow process and has been greatly improved in the new build, which is the SR1 release.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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