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MA4 backend communications and fail-safe

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MA4 backend communications and fail-safe - 22.Jul.2008 10:38:47 AM   
RGagne

 

Posts: 73
Joined: 21.Jun.2005
From: Memphis, TN
Status: offline 		Received this message from the MailArchiver server:

GFI MailArchiver failed to transfer the archived emails into the backend database.

The following error message was reported:
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Regards,
GFI MailArchiver 
 
Checked the event logs on both the MA server and the SQL backend server and could not find anything in the event logs to correspond to this.  MA is working fine now so it appears it was an isolated incident.  My question is does MA have built-in fail safes to prevent messages from being lost in the event of communications failures with the backend server?
Post #: 1
RE: MA4 backend communications and fail-safe - 22.Jul.2008 7:05:44 PM   
Power

 

Posts: 12
Joined: 21.Jun.2006
Status: offline 		I'd like to know as well.

I am planning to take the backend SQL server offline for maintenance (1-3 hours) and was wondering if I should be shutting down the GFI Archiver during that period to ensure nothing is lost.

C...

(in reply to RGagne)
Post #: 2
RE: MA4 backend communications and fail-safe - 28.Jul.2008 2:47:05 PM   
John Letourneau

 

Posts: 1089
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline 		Power,

If you are going to take the database offline for a few hours I would recommend turning off polling in the Mail Servers To Archive node of GFI MailArchiver just to be on the safe side. 

RGagne,

What time did you receive the message you posted?  Has this happened more than once?  If so, how often is this happening?

_____________________________

Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com

(in reply to Power)
Post #: 3
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