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LNSS 8 and Vista Business

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LNSS 8 and Vista Business - 16.Jul.2007 9:12:46 AM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		I'm currently running lastest LNSS 8 version and the scanning on my Vista Business PC is good. The scan indicates that missing patches and when I click download file, there's an attempt to download and the final status show 'failed to download'. I've tried the scan and download a couple of time but with the same result. GFI care to explain?
I managed to overcome the download by manually and individually clicking the "Open web location"  to download. As you may aware, the downloaded file is in the MS format and LNSS can't recognise it. I cut the non-understandable word and paste it at the front of the file object as in LNSS-recognise format. With that, I refreshed the status and all the patches are recognised as downloaded. GFI comment?
Post #: 1
RE: LNSS 8 and Vista Business - 18.Jul.2007 3:33:20 AM   
Nicks

 

Posts: 2769
Joined: 17.Mar.2003
Status: offline 		Hi shchua,

Can you please ensure that you are using the latest build of LANguard NSS 8? You can confirm this from LANguard N.S.S. -> Help (menu) -> About. This will list the version and the build number. The latest build is 20070525. This build does have an issue addressed where the proxy server was not being correctly detected by previous builds.

More information on the latest build can found at http://kbase.gfi.com/showarticle.asp?id=KBID003088

_____________________________

Nicholas Sciberras
GFI Software
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(in reply to shchua)
Post #: 2
RE: LNSS 8 and Vista Business - 18.Jul.2007 10:12:36 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Nicks,
Yes, I'm on the latest build.

(in reply to Nicks)
Post #: 3
RE: LNSS 8 and Vista Business - 15.Aug.2007 3:32:06 AM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi Nicks,

I'm back again with the same problem. At the deployment stage, the State of my downloads shows "failed to download". I'm on Version 8.0 Build 20070525.
Scanning PC is WinXP SP2. Scanned PCs are WinXP SP2 and Vista Business.
Note: I do not have problem running "Check for Updates..." in "Program Updates". That is, no problem accessing the Internet using LNSS.
Sidetrack: Can LNSS 8.0 be installed on Vista?

Tks.

(in reply to Nicks)
Post #: 4
RE: LNSS 8 and Vista Business - 17.Aug.2007 4:51:45 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		This issue is currently being handled by e-mail support. The reference number(s) used are:

CAS - 25914 - shchua

NOTE: We have sent you an email on the address that you have registered over the forums with.

Should you require any updates or further information, kindly contact us using the support form at the following link:

http://support.gfi.com/supportrequestform.asp

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to shchua)
Post #: 5
RE: LNSS 8 and Vista Business - 21.Aug.2007 3:17:10 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		This issue was caused due to the patch repository being a UNC path rather then a local folder. To change you patch repository in LNSS 8.0, please perform the following:
 
a) Open your LNSS Configuration
b) Click on the Configuration Tab > Patch AutoDownload > Properties
c) Click on the Patch Repository Tab
 
Thank you

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to Mark Busuttil)
Post #: 6
RE: LNSS 8 and Vista Business - 22.Aug.2007 11:40:37 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi Mark,
Your email suggestion to change the credential used by LNSS Attendant Service from Local System Account to a domain account that can access the UNC Path works.
Pardon my ignorance.
Thanks for the patience.

Cheers,

(in reply to Mark Busuttil)
Post #: 7
RE: LNSS 8 and Vista Business - 23.Aug.2007 3:07:14 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		Thank you for your update shchua!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to shchua)
Post #: 8
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