Item critically failed to be processed

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Item critically failed to be processed - 3.Sep.2009 6:19:19 AM

ligomekad

Posts: 6
Joined: 3.Sep.2009
Status: offline

I have just installed mailsecurity on my exchange edge transport server, however both inbound and outbound emails are not flowing and checking the realtime status in mailsecurity configuration I see a long list of of 'item critically failed to be processed'

eg.

9/2/2009 5:51:33 PM - Item critically failed to be processed
9/2/2009 5:51:33 PM - Recipients: user1@mydomain.com;
9/2/2009 5:51:33 PM - Subject: The Most Effective Workout Moves
9/2/2009 5:51:33 PM - Sender: user1@senderdomain.com
9/2/2009 5:51:33 PM - Processing new item
9/2/2009 5:51:30 PM - Item critically failed to be processed
9/2/2009 5:51:29 PM - Recipients: user1@mydomain.com;
9/2/2009 5:51:29 PM - Subject: Re: THANKS BE TO GOD - TWINS BOYS ARRIVED THIS MORNING
9/2/2009 5:51:29 PM - Sender: user1@senderdomain.com
9/2/2009 5:51:29 PM - Processing new item
9/2/2009 5:49:28 PM - Item critically failed to be processed
9/2/2009 5:49:28 PM - Item critically failed to be processed
9/2/2009 5:49:28 PM - Item critically failed to be processed
9/2/2009 5:49:28 PM - Recipients: cuser1@mydomain.com;
9/2/2009 5:49:28 PM - Recipients: user1@mydomain.com;
9/2/2009 5:49:28 PM - Subject: Male Circumcision
9/2/2009 5:49:28 PM - Subject: Male Circumcision
9/2/2009 5:49:28 PM - Recipients: user1@mydomain.com;
9/2/2009 5:49:28 PM - Sender: user1@senderdomain.com
9/2/2009 5:49:28 PM - Sender: user1@senderdomain.com
9/2/2009 5:49:28 PM - Subject: help me
9/2/2009 5:49:28 PM - Sender: user1@senderdomain.com
9/2/2009 5:49:28 PM - Processing new item
9/2/2009 5:49:28 PM - Processing new item
9/2/2009 5:49:28 PM - Processing new item
9/2/2009 5:49:22 PM - Item critically failed to be processed

Please help

Post #: 1

RE: Item critically failed to be processed - 3.Sep.2009 6:42:57 AM

Nicks

Posts: 2741
Joined: 17.Mar.2003
Status: offline

Can you check if you have any emails in the FailedMails folder?

Check this kb article: http://kbase.gfi.com/showarticle.asp?id=KBID003263

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to ligomekad)

Post #: 2

RE: Item critically failed to be processed - 3.Sep.2009 7:09:39 AM

ligomekad

Posts: 6
Joined: 3.Sep.2009
Status: offline

Nicks & Benvincenti,

I don't seem to find the 'failedMails' folder may be because I have uninstalled MailSecurity for now. ( I needed to restart mail flow as soon as possible. I have MailEssentials installed on my other Exchange server (hosting transport, mailbox & Client access roles) and seems to be working ok.

I need to find out what went wrong before I reinstall mailSecurity. Please help

(in reply to benvincenti)

Post #: 3

RE: Item critically failed to be processed - 3.Sep.2009 11:14:35 AM

benvincenti

Posts: 139
Joined: 30.Apr.2008
Status: offline

ligomekad,

Please upgrade to the latest GFI MailSecurity Service Release 10 (build 20090819) which can be downloaded from http://software.gfi.com/mailsecurity10.exe as this should resolve your issue.

Should the issue persist, kindly submit a support request at http://support.gfi.com/supportrequestform.asp . This will create a support ticket and you will be contacted regarding your issue as soon as possible. This will be a lot more thorough.

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to ligomekad)

Post #: 4

RE: Item critically failed to be processed - 4.Sep.2009 5:37:48 AM

ligomekad

Posts: 6
Joined: 3.Sep.2009
Status: offline

Thanks to all, everything worked after downloading and reinstalling a new build.

thanks

(in reply to ligomekad)

Post #: 5