Invalid fax size
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Invalid fax size - 14.Jun.2006 8:17:18 AM
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jesc
Posts: 3
Joined: 12.Jun.2006
Status: offline
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Sometimes we recieve a "invalid fax size error",
from faxserver.gfi_log.txt
2006-06-13,15:15:18,359,3,"#00000d3c","#00000a80","info ","faxserver","faxsrvReceived _ Log/Archiving."
2006-06-13,15:16:03,593,3,"#00000d3c","#00000a80","info ","faxserver","faxsrvReceived _ Called initialising... ... ..."
2006-06-13,15:16:03,593,3,"#00000d3c","#00000a80","info ","faxserver","faxsrvReceived _ Checking for junk fax."
2006-06-13,15:16:03,593,3,"#00000d3c","#00000a80","info ","faxserver","Line 2; Checking received FAX file attributes."
2006-06-13,15:16:03,593,1,"#00000d3c","#00000a80","error ","faxserver","Line 2; Received fax is smaller than 512 bytes (8 bytes) on the first check."
2006-06-13,15:16:03,593,3,"#00000d3c","#00000a80","info ","faxserver","faxsrvReceived _ Post attribute check."
2006-06-13,15:16:03,593,1,"#00000d3c","#00000a80","error ","faxserver","Line 2; Invalid fax size. (8 bytes)"
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RE: Invalid fax size - 14.Jun.2006 8:51:44 AM
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dskundric
Posts: 111
Joined: 7.Nov.2004
From: Croatia
Status: offline
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I can see the same thing but with 222 bytes size
_____________________________
FM v12, ES 2003, EICON DIVA Server, drivers v8
Upgraded to FM v12, but still have some problems
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RE: Invalid fax size - 15.Jun.2006 8:51:29 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Does this occur with every Recieved Fax?
Is this is occuring from particular Senders, or from any Random Sender?
If the same sender would send the Fax Again, does it fail again?
Can you please clarify the exact Device Model you are using?
Thank you!
< Message edited by Mark Busuttil -- 15.Jun.2006 8:54:00 AM >
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 16.Jun.2006 5:36:09 AM
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jesc
Posts: 3
Joined: 12.Jun.2006
Status: offline
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ORIGINAL: Mark Busuttil
Does this occur with every Recieved Fax?
No
Is this is occuring from particular Senders, or from any Random Sender?
Random Sender
If the same sender would send the Fax Again, does it fail again?
sometimes
Can you please clarify the exact Device Model you are using?
US Robotics
Thank you!
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RE: Invalid fax size - 17.Jun.2006 3:01:21 AM
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dskundric
Posts: 111
Joined: 7.Nov.2004
From: Croatia
Status: offline
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we have about 10% of received faxes with this message. Looks like from random sender. I may sig you can se what are we using
_____________________________
FM v12, ES 2003, EICON DIVA Server, drivers v8
Upgraded to FM v12, but still have some problems
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RE: Invalid fax size - 20.Jun.2006 10:07:00 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Jesc,
Us Robotics are not supported. Can you please review the following kbase article regarding supported devices:
http://kbase.gfi.com/showarticle.asp?id=KBID001220
dskundric,
We would like to investigate your issue further, can you please send us your troubleshooter files as inidicated in the following link:
http://forums.gfi.com/Read_this_first/m_900727071/tm.htm
Thank You
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 21.Dec.2006 12:10:57 PM
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stratmark
Posts: 5
Joined: 12.Dec.2006
Status: offline
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we get this too
primarily one sender
we're using TruFax 200
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RE: Invalid fax size - 22.Dec.2006 6:50:08 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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We would like to investigate the data that GFI FaxMaker is recieving from the Device. Can you please send us your troubleshooter files as indicated in the following link:
http://forums.gfi.com/Read_this_first/m_900727071/tm.htm
Thank You!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 9.Jan.2007 2:53:45 PM
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mharri
Posts: 42
Joined: 15.Nov.2006
Status: offline
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If a solution is found to this problem, please post how to resolve it. We have had this "Invalid Fax Size" message since upgrading to Version 12, Build 20061005.
In addition, since upgrading to Version 12 we keep receiving phantom failure messages that come about 20 minutes after a successful fax is received. GFI has been looking into this problem for months with developers, but still have no resolution.
Anyway, please post the fix for Invalid Fax Size. It sounds like there are a number of users that are experiencing this same problem. Thanks.
MHarri
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RE: Invalid fax size - 11.Jan.2007 10:54:51 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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We have investigated a large number of issues regarding FaxMaker reporting that the Fax has an "Invalid Fax Size" and was able to come to a conclusion.
When this error is being reported, the device which is recieving the Fax, due to some cause will not receive the Fax correctly. When FaxMaker will attempt to process this fax, the fax will have an invalid Fax Size, and therefore generates the error message in question.
If you are encountering this issue, we would recommend you to contact the Fax Card or Modem manufacturer for further investigation.
Thank You!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 11.Jan.2007 2:55:24 PM
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stratmark
Posts: 5
Joined: 12.Dec.2006
Status: offline
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troubleshooter files sent.
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RE: Invalid fax size - 14.Jan.2007 6:37:54 PM
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kaype
Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline
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My invalid fax size Story is a very long story with several updates, fixes, and a bunch of mails ...
my solution was to switch from AVM C4 to a Diva Server BRI4 Card ... now i get this error only in 0,1% of my faxes and the sender got an "ERROR" ... with the AVM C4 the sender got an "OK" but the fax never arrives ...
My old thread should be somewhere in the archieve...
greetings, Fabian
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RE: Invalid fax size - 15.Jan.2007 5:12:30 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hello Fabian,
Thanks for the update!
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Invalid fax size - 15.Feb.2007 5:23:14 PM
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MarkLong
Posts: 4
Joined: 20.Jul.2004
Status: offline
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I'm seeing the same Invalid fax size failure using a BrookTrout TR1034 4-port analog board. I've contacted Cantata Technology, as advised by GFi. I'll post whatever I find out.
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RE: Invalid fax size - 26.Apr.2007 2:20:43 PM
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samon90
Posts: 15
Joined: 26.Apr.2007
Status: offline
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somebody get an answer on this problem
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