Installation Times out around 17 seconds
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Installation Times out around 17 seconds - 21.Oct.2009 9:39:29 PM
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Xevius
Posts: 4
Joined: 21.Oct.2009
Status: offline
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Greetings,
Forgive me, I have spent three days surfing the KB's and the forums to get an actual answer to my problem. Currently I am using a Fortinet Subscription to clean my email which is what we use for many of our customers. I have wanted to review the latest version of ME. I have installed two 2003 fully patched Enterprise servers, one is a AD and the other is dedicated Exchange 2003. I have mail flowing in and out of it. Yesterday I attempted to install a eval copy of ME 14 and it gets down to the last 16 seconds of the install and just stops responding. I have met all the requirements. If someone could please point me in the right direction I would greatly appreciate it. More history... My two systems are working on a ESXi server and meet the requirements for both Exchange and ME.
Thanks
Bob
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RE: Installation Times out around 17 seconds - 22.Oct.2009 2:41:36 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi,
Do you receive any errors during the installation?
Can you check if %temp%\install.log exists on your system?
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Installation Times out around 17 seconds - 22.Oct.2009 3:58:24 AM
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RSP
Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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I've had a couple of these, and running IISRESET at the command prompt whilst it's waiting let it continue.
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: Installation Times out around 17 seconds - 22.Oct.2009 5:18:05 AM
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Xevius
Posts: 4
Joined: 21.Oct.2009
Status: offline
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I have looked and it appears to hang at the same place every time. I have even done the IISREST /RESTART like many of the member have stated to no avail. Here is the end of my log, it never changes, everytime I run it always stops here:
MSI (s) (84:34) [22:17:51:239]: MsiProvideComponentFromDescriptor called for component {997FA962-E067-11D1-9396-00A0C90F27F9}: returning harcoded oleaut32.dll value
MSI (s) (84:34) [22:17:51:239]: MsiProvideComponentFromDescriptor is returning: 0
1: CreateUpdateMDB 2: CreateDb1
1: CreateUpdateMDB 2: CreateDb2
1: CreateUpdateMDB 2: CreateDb3
1: CreateUpdateMDB 2: CreateEntDb
1: CreateUpdateMDB 2: CreateEntTab
1: CreateUpdateMDB 2: InsertEntDefs
1: CreateUpdateMDB 2: Creating tables.
1: CreateUpdateMDB 2: CreateTabs
1: CreateUpdateMDB 2: UpdateTabs
I also tried reregistering all the specified libraries. I know it has to be simple or else others would be having the same problem.
Thanks
Bob
quote:
ORIGINAL: RSP
I've had a couple of these, and running IISRESET at the command prompt whilst it's waiting let it continue.
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RE: Installation Times out around 17 seconds - 22.Oct.2009 5:20:22 AM
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Xevius
Posts: 4
Joined: 21.Oct.2009
Status: offline
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Sorry, I met IISRESET /RESTART, just a type :)
quote:
ORIGINAL: Xevius
I have looked and it appears to hang at the same place every time. I have even done the IISREST /RESTART like many of the member have stated to no avail. Here is the end of my log, it never changes, everytime I run it always stops here:
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RE: Installation Times out around 17 seconds - 22.Oct.2009 5:24:08 AM
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RSP
Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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Sorry I can't help further; I'm not sure what it's trying to do at this point.
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: Installation Times out around 17 seconds - 24.Oct.2009 8:16:59 PM
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Xevius
Posts: 4
Joined: 21.Oct.2009
Status: offline
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I guess I am SOL as it appears no one else has had this problem. I have tried support and they do not seem to know either.
This is the last entry in my install.log
MSI (s) (8C:EC) [22:09:18:766]: MsiProvideComponentFromDescriptor called for component {997FA962-E067-11D1-9396-00A0C90F27F9}: returning harcoded oleaut32.dll value
MSI (s) (8C:EC) [22:09:18:766]: MsiProvideComponentFromDescriptor is returning: 0
1: CreateUpdateMDB 2: Creating databases.
1: CreateUpdateMDB 2: CreateDb
1: CreateUpdateMDB 2: CreateDb1
1: CreateUpdateMDB 2: CreateDb2
1: CreateUpdateMDB 2: CreateDb3
1: CreateUpdateMDB 2: CreateEntDb
1: CreateUpdateMDB 2: CreateEntTab
1: CreateUpdateMDB 2: InsertEntDefs
1: CreateUpdateMDB 2: Creating tables.
1: CreateUpdateMDB 2: CreateTabs
1: CreateUpdateMDB 2: UpdateTabs
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RE: Installation Times out around 17 seconds - 25.Oct.2009 8:38:14 AM
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RSP
Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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Support can't help? Oh dear.
There's two things I'd do at this point:
1. Look at another product.
2. Get a copy of Procmon and see if anything untoward happens, such as an Access Denied. You will have to wade through a mass of information though!
I know it's no consolation, but I've never had a machine I couldn't install it on, including XP!
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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