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Instalation problems:

 
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Instalation problems: - 28.Aug.2008 2:14:25 PM   
mordamus2

 

Posts: 3
Joined: 28.Aug.2008
Status: offline
I tried to install network server monitor 7 and cause of a problem the instalation failed.

At this point i have a half installed GFI server monitor. Files excist but no services and certain register keys dont excist.

When i load the installler to reinstall it it starts with a deinstalation, but because the previous instalation hasnt finished the desintaller starts sending commandos to things that havent been installed. Cause of this de deinstalation failed.

So, i cant reinstall/deinstall GFI.. any sollutions?

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11721
Date:  8/28/2008
Time:  8:09:49 PM
User:  MODAMUS05\Mustang
Computer: MODAMUS05
Description:
The description for Event ID ( 11721 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: GFI Network Server Monitor 7 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: StopMonitor, location: C:\Program Files\GFI\Network Server Monitor 7\nsmmon.exe, command: /shutdown , (NULL), (NULL), (NULL), (NULL), , .
Data:
0000: 7b 31 46 45 33 44 39 35   {1FE3D95
0008: 34 2d 46 46 30 39 2d 34   4-FF09-4
0010: 45 32 46 2d 41 45 39 42   E2F-AE9B
0018: 2d 44 30 42 30 30 45 36   -D0B00E6
0020: 38 41 34 38 30 7d         8A480} 

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11722
Date:  8/28/2008
Time:  7:32:03 PM
User:  MODAMUS05\Mustang
Computer: MODAMUS05
Description:
The description for Event ID ( 11722 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: GFI Network Server Monitor 7 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action UnRegAttendantSvc, location: C:\Program Files\GFI\Network Server Monitor 7\nsm_attendant.exe, command: /UnRegServer , (NULL), (NULL), (NULL), (NULL), , .
Data:
0000: 7b 31 46 45 33 44 39 35   {1FE3D95
0008: 34 2d 46 46 30 39 2d 34   4-FF09-4
0010: 45 32 46 2d 41 45 39 42   E2F-AE9B
0018: 2d 44 30 42 30 30 45 36   -D0B00E6
0020: 38 41 34 38 30 7d         8A480} 

Post #: 1
RE: Instalation problems: - 29.Aug.2008 1:40:23 AM   
mordamus2

 

Posts: 3
Joined: 28.Aug.2008
Status: offline
I have to say the deinstaller is failing when he tries to unregister nsm_attendant.exe. Since nsm_attendant.exe is not registered this program gives a exception raised error back.

Is there a way to manually register the nsm_attendant.exe so that the deinstaller can be run well.

(in reply to mordamus2)
Post #: 2
RE: Instalation problems: - 3.Sep.2008 9:24:39 AM   
DrewE

 

Posts: 1246
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
To confirm, you do not see any GFI Languard services listed?  Also, do you still see the application in add/remove programs?

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(in reply to mordamus2)
Post #: 3
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