How to close the alert mail of GFI Webmonitor
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How to close the alert mail of GFI Webmonitor - 10.Aug.2008 10:25:23 PM
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marco_lin
Posts: 16
Joined: 10.Aug.2008
Status: offline
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Dear :
I have been trying to use the software since it was been downloaded. now, I got a problem.
when users get access denied ! the system automatically send a mail to user.
it will make my server so busy, how can I close the function of this software.
thanks.
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RE: How to close the alert mail of GFI Webmonitor - 11.Aug.2008 9:40:21 AM
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zerocool
Posts: 33
Joined: 28.Mar.2008
Status: offline
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It's available from the gui. If you edit the notifications settings of the policy that the user hit, you can UNCHECK "send mail to user". - Just remember to CLEAR the text area of any text, before you uncheck it...Otherwise it'll still send the e-mail...
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RE: How to close the alert mail of GFI Webmonitor - 11.Aug.2008 9:52:50 PM
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marco_lin
Posts: 16
Joined: 10.Aug.2008
Status: offline
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hello ! I do not understand what you said, I had emptied all of the text area then I did not pick up users on the list, but it's still sending users mails, do you mind telling me how can I do , thanks .
I also encountered a problem which is webgrade database probelm, I can not upgrade the version of its.
it always shows me "not initialized", do you know why ?
< Message edited by marco_lin -- 11.Aug.2008 9:54:11 PM >
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RE: How to close the alert mail of GFI Webmonitor - 13.Aug.2008 9:25:23 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Will you please paste one of the notifications received as a reply so we can best assist you? As for the webgrade database, sometimes restarting the services helps with this issue. Also, please ensure you are licensed for the WebGrade database and you try a manual update of the software to download the latest WebGrade database.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: How to close the alert mail of GFI Webmonitor - 22.Aug.2008 2:45:53 AM
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marco_lin
Posts: 16
Joined: 10.Aug.2008
Status: offline
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Dear ! it showes licensed , but I still can't upgrated it, I use it as a test s/n, I have gone through the log file, but I did not see the result as following :
==================================================================================================================
2008-06-18,05:46:01,022,#00000a58,"info ","Service","
2008-06-18,05:46:01,022,#00000b38,"info ","Service"," WebCats Update check started for engine:1.
2008-06-18,05:46:01,022,#00000b38,"info ","Service"," WebCats InterOp initialized. Checking update with SN:<My serial number>
2008-06-18,05:46:36,162,#00000ae0,"info ","Service","SQLite monitor periodic check.
2008-06-18,05:46:46,287,#00000b38,"info ","Service"," WebCats update downloaded new update for engine:1. status: v.3166->v.3175 (121539Bytes)
2008-06-18,05:47:08,552,#00000b38,"info ","Service"," WebCats Update check ended of engineid:1.
2008-06-18,05:47:08,552,#00000d2c,"info ","Service"," Sending email to:sg@mydomain.net Text:"GFI WebMonitor notification: Web Filtering Database Updated."
GFI WEB Monitor: Web filtering database was updated: 2008-06-18 05:47 Updated. Next update: 2008-06-18 14:46 v.3166->v.3175 (121539Bytes)
==================================================================================================================
* I got above info from this site .
I have configured the configuration as following :
===================================================================================================================
\Program Files\GFI\WebMonitor\DebugLogs\WebMonSrvLog.txt is the right one. If you need more information you can turn the debug mode in the registry:
\HKLM\SOFTWARE\GFI\WebMonitor\Debug (create the key if it doesn't exist) and set DWORD value = 1, than restart WebMonitor.
===================================================================================================================
In my log, it only showed me the other anti-virus software is being upgrated ! Could you possibly tell me what happend with my server. thanks you in advance.
< Message edited by marco_lin -- 22.Aug.2008 3:26:30 AM >
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RE: How to close the alert mail of GFI Webmonitor - 22.Aug.2008 9:17:54 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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At this point, I would recommend trying to download a copy of the WebGrade database manually once. This may allow the software to update properly. Our update servers are password protected and I cannot give out that information unless you open a support ticket. If possible, please open a support ticket with us, and reference the instructions at http://kbase.gfi.com/showarticle.asp?id=KBID003205
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: How to close the alert mail of GFI Webmonitor - 27.Aug.2008 5:09:56 AM
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marco_lin
Posts: 16
Joined: 10.Aug.2008
Status: offline
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hello How can I get a support ticket ?
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RE: How to close the alert mail of GFI Webmonitor - 3.Sep.2008 5:07:49 AM
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marco_lin
Posts: 16
Joined: 10.Aug.2008
Status: offline
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Hi I have found the real problem as following:( I got the solution from google )
Issue: On certain machines the WebGrade database fails to initialize and under WebFilter Edition > Web Filtering Policies > WebGrade Database the status remains 'Not Initialized'.
Solution: Decrease the 'Percentage of free memory to use for caching' on the ISA Server by doing the following.
- Go to the ISA Server Management, Configuration, right click on 'Cache' and select 'Properties'.
- On the 'Advanced' tab decrease the value of 'Percentage of free memory to use for caching' to around 20%.
The percentage of free memory you need to set depends on how much physical memory there is available on the server.
------------for people who got the problem as me--------------------------------------------------------
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