How GFI choose the faxes in the queue to send out

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How GFI choose the faxes in the queue to send out - 16.Jun.2009 9:43:16 PM

DanielXu

Posts: 30
Joined: 23.Jun.2008
Status: offline

Hi All,

I have got a question regarding the order of sending out faxes. For example, I have got 10 faxes scheduled from 4PM for every 10 minutes. e.g. 1st on 4PM, 2nd 4:10, 3rd 4:20, etc. If the 1st fax takes more than 10 mins to finish, we say finish at 4:15PM, I found GFI does not pick 2nd, even not 3rd, and just randomly chose one of faxes in the queue.

So my question is:
1.Is there a rule for GFI to decide the order of sending our faxes?
2.If a fax is failed, it will try another time straight away or go to the end of the queue and waithing for another try?

Cheers
Daniel

Post #: 1

RE: How GFI choose the faxes in the queue to send out - 19.Jun.2009 8:54:49 AM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

For your first question, what you can do is try to set priorities for faxes, and this will help in deciding the order. Please check out this forum post: http://forums.gfi.com/Mass_fax_blocks_other_faxes_despite_priority_and_dedicated_line/m_900776407/tm.htm.

For setting FAX priorities, you can refer to the api manual: http://www.gfi.com/fax/fax14apimanual.pdf, or select the priority within the FAXmaker client message form (depending on how you send faxes).

As for the second question, I believe it will go to the end of the queue and allow the other faxes that have been converted to attempt send. This is a problem with having only one line and sending many faxes. I will do some testing on my end to confirm this is the case, and let you know once I have tested.

< Message edited by ernestbyrd -- 19.Jun.2009 9:08:11 AM >

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to DanielXu)

Post #: 2

RE: How GFI choose the faxes in the queue to send out - 6.Aug.2009 9:09:58 AM

bfarinella

Posts: 17
Joined: 7.Nov.2007
Status: offline

How would I accomplish this if I was using email to send out broadcast faxes ex. faxnumber@faxmaker.com in the to: address

Bill

(in reply to ernestbyrd)

Post #: 3

RE: How GFI choose the faxes in the queue to send out - 6.Aug.2009 4:35:45 PM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

If you review the two links posted above, you should be able to find the direction you need to do so.

To help you out a little bit, you would want to specify your mail client to send in plain text, and then you would use the text api format specified on pg. 7 of 25 in the api manual listed above for sending with priority levels.

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to bfarinella)

Post #: 4