GFI failing message with large attachment

	Forums Register Login My Profile Inbox Address Book My Subscription My Forums Member List Search FAQ Ticket List Log Out

GFI failing message with large attachment

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Web & Mail Security] >> GFI MailSecurity >> GFI failing message with large attachment

Page: [1]

Message

<< Older Topic Newer Topic >>

GFI failing message with large attachment - 17.Jul.2009 8:00:23 AM

ColeMaddox

Posts: 2
Joined: 24.Feb.2005
Status: offline

Environment:
Exchange 2007, SP1.
GFI Mail Security 10, build 20090526.

I have a client that sent an email with a large attachment, and the email was never received. The attachment was 25MB in size. I checked the send connector limit, and it is set to 30MB, so this is not the issue. After searching the tracking logs I found:

EventID: FAIL
Source: Agent
SourceContext: GfiAVRoutingAgent

The lovely part is that the message is not in the failed mails folder, nor was any sort of error sent back to the sender. In short, the message has just disappeared. So, where did the message go and why is it failing the message? Has anyone else observed this issue?
Cole.

Post #: 1

RE: GFI failing message with large attachment - 20.Jul.2009 9:01:43 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

ColeMaddox,

If a module is failing a copy of the mail should be placed in: ..\GFI\ContentSecurity\MailSecurity\FailedMails
Can you reproduce the issue by sending the same email again? If so, it will be worth enabling the debug mode, reprocess the email and check the logs for error messages.

a) Browse to the ..\GFI\Content Security\MailSecurity directory
b) Locate the file 'Enable Debug Mode' and run it. This will enable debug mode in MailSecurity.

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to ColeMaddox)

Post #: 2