GFI backend database error
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GFI backend database error - 13.Jan.2009 10:39:35 PM
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radiocooke
Posts: 2
Joined: 13.Jan.2009
Status: offline
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I have seen posts similar to this in the forums, but my issue does have somethign a bit different. The I am evaluating the latest version of MailArchiver v6 and it was fine for the first week, but I started getting the mesage below being mailed to my administrator account;
GFI MailArchiver failed to transfer the archived emails into the backend database.
The following error message was reported:
Port is Busy: All pipe instances are busy.
The section in bold is where my issue is different. I have seen people reporting backend database errors, but none of them had this particular error. There is also a corresponding event ID 6310 shown below.
Event Type: Warning
Event Source: MAR6Core
Event Category: None
Event ID: 6310
Date: 01/11/2009
Time: 01:22:20
User: N/A
Computer: SERVER
Description:
Plugin LogScheduler reports exception.
Logging: Submit failed.
Additional info: Port is Busy: All pipe instances are busy.
This error is logged whenever a message is aded to the archive. Although I get this error the archive does appear to be working. I am able to browse and search the archive and I do find messages without a problem. I have MailArchiver installed on the exchange server and I am using SQL server 2005 for the database. If anyone has any suggestions on what the cause may be I would greatly appreciate it.
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RE: GFI backend database error - 14.Jan.2009 9:02:44 PM
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radiocooke
Posts: 2
Joined: 13.Jan.2009
Status: offline
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I think I found at least a partial fix to this problem, there seems to be some conflict with MailArchiver and .Net Framework v3.5 SP1. I removed that version and went back to .Net 2.0 --> 3.0 SP1 and the errors went away. I am not very fimiliar with the inner workings of .Net, so I am not sure what the differences are between the versions, but that seems to have been the fix for me. Hopefully this will be helpful for someone else.
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RE: GFI backend database error - 28.Jan.2009 12:48:41 PM
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Dryoma
Posts: 11
Joined: 13.Feb.2006
Status: offline
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Hi.
I also have the same problem. Removal .Net 3.5 SP1 has not solved a problem.
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RE: GFI backend database error - 29.Jan.2009 9:16:16 AM
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Charlie IT
Posts: 191
Joined: 1.Mar.2005
Status: offline
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Same Problem Here, ANY input from GFI?
CAS-110479-826L
Event Type: Warning
Event Source: MAR6Core
Event Category: None
Event ID: 6310
Date: 1/29/2009
Time: 1:52:56 PM
User: N/A
Computer: MAIL3
Description:
Plugin LogScheduler reports exception.
Logging: Submit failed.
Additional info: Failed to connect to an IPC Port: The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Server 1 Running the latest gfi MARC6 20081107 in a windows 2003 server with exchange 2003 all service packs installed and up to date connected to .
Server 2 SQL 2000 server w/ windows 2003 O/S all service packs installed and up to date.
Yes .Net 3.5 w/ all SP's and was installed as part of the MS updates that is when the problem started.
We are running anti virus software but it only scans data folders and not the C: drive or Exchange storage.
This has been in place since day one with no problems.
mail archiving is still working but unable to tell if any are missing.
UPDATE:
I am in contact with GFI tech support and we are working to correct the error, will post the outcome.
Marc6 debugging has been turned on since January 30, 2009 9:30 AM
I found an old instance of SQL in server 1 not used anymore from a previous install of WSUS and removed it.
I restarted the server and have not had the error all day.
UPDATE: January 31, 2009 7:25 AM
No Errors
UPDATE: Feb. 1 2009 8:34am
No errors, Server is running very slow.
UPDATE Feb. 2 2009 2:00PM
TURNED OFF THE DEBUGGING AT 1:36PM
The ERROR RETURNED.....
Event Type: Warning
Event Source: MAR6Core
Event Category: None
Event ID: 6310
Date: 2/2/2009
Time: 1:59:18 PM
User: N/A
Computer: MAIL3
Description:
Plugin LogScheduler reports exception.
Logging: Submit failed.
Additional info: Failed to connect to an IPC Port: The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Sent new info to Gill Langston Technical Support Representative - GFI Software VIA E-Mail
UPDATE Feb. 3 2009 4:45 PM
I turned debugging back on, the error occured at 3:45pm.
Gill, I sent you the files via email. access denied at the FTP site.
< Message edited by Charlie IT -- 3.Feb.2009 5:16:39 PM >
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RE: GFI backend database error - 30.Jan.2009 5:31:20 AM
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smexx
Posts: 3
Joined: 30.Jan.2009
Status: offline
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Same problem too.... - MAR 5
================================================================
EVENT # : 174134
EVENTLOG : Application
EVENT TYPE : WARNING (2)
SOURCE : MAR5Core
EVENT ID : 6310
TIME : 30/01/2009 11:16:33
MESSAGE : Plugin LogScheduler reports exception.
Logging: Submit failed.
Additional info: Port is Busy: All pipe instances are busy.
================================================================
Removal of Net Framework 3.5 SP1 doesn't change anything.
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RE: GFI backend database error - 30.Jan.2009 11:16:14 AM
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BobW
Posts: 20
Joined: 15.Mar.2004
Status: offline
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Similar issue with MA 6 build 20080924
Event Type: Warning
Event Source: MAR6Core
Event Category: None
Event ID: 6310
Date: 1/30/2009
Time: 1:03:35 AM
User: N/A
Computer: XXXXXXXX
Description:
Plugin LogScheduler reports exception.
Logging: Submit failed.
Additional info: Failed to connect to an IPC Port: The system cannot find the file specified
Bob
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RE: GFI backend database error - 1.Feb.2009 7:01:33 AM
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guidobras
Posts: 1
Joined: 1.Feb.2009
Status: offline
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MARC5 and same problem here.
What worked for me:
-uninstalling all server updates before the problem appeared (including .net 3.5 and .net 3.0)
-re-registered .net 2.0 SP2:
CD <WindowsDir>\Microsoft.NET\Framework\<version number>\
aspnet_regiis.exe -i
MARC5 works fine now
I suspect that the problem was .net version and registration: now I'm reinstalling all server updated I removed (excluding .net 3.0/3.5) to check.
Thanks GFI for sleeping while we struggle to debug your products ;-)
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RE: GFI backend database error - 2.Feb.2009 5:43:27 PM
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pidd
Posts: 13
Joined: 5.Dec.2006
Status: offline
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same issue here
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RE: GFI backend database error - 3.Feb.2009 8:01:43 AM
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Charlie IT
Posts: 191
Joined: 1.Mar.2005
Status: offline
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GFI are you working on this?
Just got off the Phone with GFI and they are working on it.
< Message edited by Charlie IT -- 3.Feb.2009 9:16:59 AM >
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RE: GFI backend database error - 3.Feb.2009 11:22:02 PM
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bjanow
Posts: 27
Joined: 11.Dec.2008
Status: offline
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What is this? I get it all the time.
lugin DSScheduler reports exception.
Data Sources: Cannot open data source.
Additional info: System error: No connection could be made because the target machine actively refused it
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RE: GFI backend database error - 4.Feb.2009 2:43:53 AM
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smexx
Posts: 3
Joined: 30.Jan.2009
Status: offline
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I've tried the workaround of GUIDOBRAS.
It worked for three days and now i get the same errors again.
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RE: GFI backend database error - 4.Feb.2009 4:20:28 PM
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pidd
Posts: 13
Joined: 5.Dec.2006
Status: offline
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quote:
After unsinstall everything from asp.net higher than 2.x.. my backend works again
unfortuntalty this did not work for us, any news on a fix that works?
we currently have archiving disabled becasue of this.
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RE: GFI backend database error - 5.Feb.2009 1:58:15 PM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
Status: offline
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We are working on the cases that have been submitted and looking at each of them. This is something that is being worked on with several different cases and as soon as we see a resolution we will gladly post it in this forum.
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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