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GFI Mailsecurity Configuration does not load

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GFI Mailsecurity Configuration does not load - 10.Aug.2009 10:02:46 AM   
TK8782

 

Posts: 5
Joined: 10.Aug.2007
Status: offline 		Hello,

today I wanted to edit the configuration of our Mailsecurity on our Exchangeserver. But the configuration site does not load properly. It always times out with the screen "GFI Front-End Framework....please wait while the page is loading".

I use the Standard Website.

Anyone got hints?

Kind Regards.
Post #: 1
RE: GFI Mailsecurity Configuration does not load - 10.Aug.2009 10:23:35 AM   
dkrueger

 

Posts: 90
Joined: 8.Jul.2009
Status: offline 		TK8782,

Run the switchboard from the MailSecurity program group. Change to "local mode" and run the configuration on the server itself. Does this help?

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to TK8782)
Post #: 2
RE: GFI Mailsecurity Configuration does not load - 31.Aug.2009 6:48:17 AM   
hncv6

 

Posts: 38
Joined: 1.Jul.2009
Status: offline 		I am having the same problem, I did exactly what you said dkrueger but the page says, cannot be display. Same thing is happening when it is on IIS mode.

(in reply to dkrueger)
Post #: 3
RE: GFI Mailsecurity Configuration does not load - 1.Sep.2009 6:57:10 AM   
dkrueger

 

Posts: 90
Joined: 8.Jul.2009
Status: offline 		Can you try to open the page from another host when in IIS-mode? Please add the URL / server to the trusted sites in your Internet Explorer and ensure that the security levels are not too restrictive.

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to hncv6)
Post #: 4
RE: GFI Mailsecurity Configuration does not load - 2.Sep.2009 4:53:36 AM   
hncv6

 

Posts: 38
Joined: 1.Jul.2009
Status: offline 		It's the same, I still got the error message the page cannot be found after I did your suggestion. 

(in reply to dkrueger)
Post #: 5
RE: GFI Mailsecurity Configuration does not load - 2.Sep.2009 9:38:11 AM   
dkrueger

 

Posts: 90
Joined: 8.Jul.2009
Status: offline 		Are you using the Internet Explorer? Please ensure that the security settings are not too restriced. Probably set them to medium level and test if that works.

Do you have jet*.tmp file under c:\windows\temp?

You might want to check also if the main configuration file is not corrupted. Stop all MailSecurity services and the IIS-admin service.

Copy this file to a client system that has MS Access installed and check its integrity:
C:\Program Files\GFI\ContentSecurity\MailSecurity\Data\avapicfg.mdb

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to hncv6)
Post #: 6
RE: GFI Mailsecurity Configuration does not load - 2.Sep.2009 1:01:18 PM   
hncv6

 

Posts: 38
Joined: 1.Jul.2009
Status: offline 		I am using both IE and firefox, the security settings is already sets to low. Yes i do have jet*.tmp files, there are lots of them. And for the last suggestion, how can I check the integrity of the avapicfg.mdb? I can open each table in MS Access. Thanks!

(in reply to dkrueger)
Post #: 7
RE: GFI Mailsecurity Configuration does not load - 4.Sep.2009 6:38:18 AM   
dkrueger

 

Posts: 90
Joined: 8.Jul.2009
Status: offline 		For the temp files, please stop all MailSecurity and the IIS-admin service. Then delete these temp files. If you have MailEssentials installed on the same system stop its services as well please.

Access has the function "Compact and Repair". You can find it under "Tools, Database Utilities". Have this run over your avapicfg.mdb file and copy it back to C:\Program Files\GFI\ContentSecurity\MailSecurity\Data\.

But ensure you create a backup copy beforehand, just in case.

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to hncv6)
Post #: 8
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