Forums  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Member List  Search  FAQ  Ticket List  Log Out

 

GFI MailSecurity 10 Build 20080614 - Unable to download AV Updates

 
Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [Web & Mail Security] >> GFI MailSecurity >> GFI MailSecurity 10 Build 20080614 - Unable to download AV Updates Page: [1]
Login
Message << Older Topic   Newer Topic >>
GFI MailSecurity 10 Build 20080614 - Unable to download... - 17.Dec.2008 12:03:18 PM   
mi005ga

 

Posts: 1
Joined: 17.Dec.2008
Status: offline
I need help resolving an issue I am having with the downloading of Bit Defender & Norman AV updates.  When I go to the update tab and force the update I receive a message saying the last update failed but I get an email notification stating that updates are available for download?  I check the virus definition date and it is still the same from the last time I did the updates manually.  I am NOT using a proxy server and my outbound traffic to the GFI domain is open.  I am able to manually download the updates through IE from my mail server but I need to have this process automated. Any suggestions would be greatly appreciated.

Update 12/19/2008:
I am now getting notification emails that state the following:

The BitDefender Anti-Virus update files were successfully downloaded, but a failure occurred while updating the local engine files.

Date: 12/18/2008 9:05:57 PM
Server: MYSERVER
Error details: No plugins were registered under id specified



-mike

< Message edited by mi005ga -- 19.Dec.2008 9:07:00 AM >
Post #: 1
RE: GFI MailSecurity 10 Build 20080614 - Unable to down... - 5.Jan.2009 12:00:30 PM   
John Letourneau

 

Posts: 1669
Joined: 28.Apr.2008
Status: offline
Mike,

Try performing this update manually as per http://kbase.gfi.com/showarticle.asp?id=KBID003252.  You will need a username/password for this to work.  Please email me at jletourneau(at)gfi.com for this information.

_____________________________

John Letourneau
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to mi005ga)
Post #: 2
Page:   [1]
All Forums >> [Web & Mail Security] >> GFI MailSecurity >> GFI MailSecurity 10 Build 20080614 - Unable to download AV Updates Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts