GFI MailEssentias DashBoards
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GFI MailEssentias DashBoards - 30.Oct.2009 5:43:40 AM
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nmartins
Posts: 2
Joined: 30.Oct.2009
Status: offline
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Hi ,
I m having some issues with the new version of GFI 14.1
It is a clean install and i cant find the resoution to this situation.
the instalation whent clean with out any problems.
Basacly i cant see mails going thru the server i open the GFI MailEssentials Dashboards and he dont have any mail.
But i m reciving mails .... and i see in smtp queue of iis the mails fowing.
Can any one help me resolving this issue?
Tks....
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RE: GFI MailEssentias DashBoards - 30.Oct.2009 11:18:25 AM
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RSP
Posts: 1447
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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If your server is Exchange 2007, run the e2k7wiz, otherwise run start_snks. Both can be found in the ME folder somewhere.
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: GFI MailEssentias DashBoards - 30.Oct.2009 11:20:57 AM
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nmartins
Posts: 2
Joined: 30.Oct.2009
Status: offline
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but i m not running on the exchange server machine.
But in fact my exchange server is a Exchange Server 2007.
The GFI is instaled in a DMZ relay server.
Should i follow you instractions any way-?
< Message edited by nmartins -- 30.Oct.2009 11:22:10 AM >
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RE: GFI MailEssentias DashBoards - 30.Oct.2009 11:24:26 AM
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RSP
Posts: 1447
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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Yes, run the start_snks.cmd
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: GFI MailEssentias DashBoards - 2.Nov.2009 8:36:33 AM
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kevicott
Posts: 4
Joined: 24.Sep.2009
Status: offline
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Hello NMartins,
What was the result of running the start_snks.cmd file? Can you also try the following:
1) Go to ../Windows/System32 in a command prompt
2) Run the command: regsvr32 ole32.dll
3) Restart all GFI MailEssentials services
If there still is no processing of e-mail by GFI, please gather troubleshooters as indicated below:
1. Set registry key HKEY_LOCAL_MACHINE\software\gfi\ME14\config\debug to 1 (Should already be set)
2. Restart the GFI MailEssentials Attendant service and the IIS Admin service (and all the services it encompasses). (Only if you make a change to Step 1)
3. Run the GFI MailEssentials troubleshooter from Start, Programs, GFI MailEssentials, Troubleshooter.
4. Go to the installation directory of GFI MailEssentials and zip the support folder the Troubleshooter created.
5. Save your application and system event logs in EVT format and zip them with the support folder.
6. Please upload to our FTP server:
FTP Server details:
Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)
a) Rename your .zip folder to something unique such as: Year_Month_day_name.zip before upload
b) Login to the FTP server.
d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory or the files. This is done to safeguard your privacy
e) Send me an email to confirm that the files have been uploaded and the name of the directory.
Thanks!
_____________________________
Regards,
Kevin Jones - Product Specialist
GFI Software - www.gfi.com
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