GFI MailArchiver: Backend database error
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GFI MailArchiver: Backend database error - 16.May2008 9:48:24 AM
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Tony.A
Posts: 18
Joined: 7.May2007
Status: offline
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Hi,
I'm getting hundreds of alerts from the software that state the following:
GFI MailArchiver failed to transfer the archived emails into the backend database.
The following error message was reported:
Could not find file 'C:\Program Files\GFI\MailArchiver\Core\Queue\640ddc09-a0f9-4611-8fd2-64328319ff03.body'.
Regards,
GFI MailArchiver
A little bit of digging on the forums and kb's tells me this is becuase the anti-virus interfered with the Archiving process at some point.
I created the exclusion so this won't happen again, but here is the problem; I can't find any file anywhere with *640ddc09-a0f9-4611* in the name, so although I was going to delete whatever I could find in order to stop the alerts and move on, I can't seem to.
Any advice?
Thanks,
Tony
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RE: GFI MailArchiver: Backend database error - 18.May2008 6:34:10 PM
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John Letourneau
Posts: 644
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Tony,
In the C:\Program Files\GFI\MailArchiver\Core\Queue\ there should be a file that has the same file name but different extension.
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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RE: GFI MailArchiver: Backend database error - 20.May2008 8:17:50 AM
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Tony.A
Posts: 18
Joined: 7.May2007
Status: offline
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Hi John,
Thanks for your response.
That's the issue for me exactly. There is absolutely nothing inside of that directory, and no file on the physical disk that matches that pattern, I ignored the extension and searched for *640ddc09-a0f9-4611* specifically.
I have had to turn mail alerts off because it spams me with thousands of messages related to that file. Are the alerts generated on some value located in a table that I can clear?
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