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GFIM reports...

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GFIM reports... - 29.May2008 1:30:01 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		I've notice that generating reports no longer works with GFIM is there a switch that I need to turn on? I have the latest version installed. I have tested the current configuration via GFIM and it works it pass the test.

< Message edited by nhbill -- 29.May2008 1:32:13 PM >
Post #: 1
RE: GFIM reports... - 30.May2008 1:25:35 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		anyone?

(in reply to nhbill)
Post #: 2
RE: GFIM reports... - 2.Jun.2008 11:28:30 AM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		Can I get some help? I want to be able to see if GFIME is doing its job and without the reporting working it's hard to take proactive measure. I'm sure it's not exciting to have users swing by and complain.

Thanks

(in reply to nhbill)
Post #: 3
RE: GFIM reports... - 2.Jun.2008 1:52:26 PM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: online 		nhbill,

What error do you get when you attempt to run the report?  What type of report are you running?

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to nhbill)
Post #: 4
RE: GFIM reports... - 2.Jun.2008 2:01:12 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline
quote:

ORIGINAL: John Letourneau

nhbill,

What error do you get when you attempt to run the report?  What type of report are you running?


It seems like GFIME is not logging anything so when I run a report for past 7 days it is blank. I ran the daily spam reports with no date range and it queries up everything from 1/2008 to 5/2008. It stop logging on 3/2008 to 5/2008 and the only thing I see is GFIME Total Processed and on 5/26/2008 the logging completely stop.


thanks

(in reply to John Letourneau)
Post #: 5
RE: GFIM reports... - 4.Jun.2008 10:45:18 AM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		any updates?

(in reply to nhbill)
Post #: 6
RE: GFIM reports... - 10.Jun.2008 1:52:08 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		bump

(in reply to nhbill)
Post #: 7
RE: GFIM reports... - 10.Jun.2008 2:35:16 PM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: online 		Please submit a support request for this at http://crm.gfi.com/Customizations/SupportIssue/support.aspx?lcode=en as we will need to take a look at logs and the original message to resolve this matter.

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to nhbill)
Post #: 8
RE: GFIM reports... - 12.Jun.2008 12:08:50 PM   
investors

 

Posts: 7
Joined: 31.Jan.2008
Status: offline 		Same problem here.  New build and reports only shows a tiny amount of incoming mail as processed.

(in reply to John Letourneau)
Post #: 9
RE: GFIM reports... - 16.Jun.2008 11:52:33 AM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline
quote:

ORIGINAL: investors

Same problem here.  New build and reports only shows a tiny amount of incoming mail as processed.


Still working with support. Nothing yet.

(in reply to investors)
Post #: 10
RE: GFIM reports... - 17.Jun.2008 6:31:52 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		looks like problem has been solved.

dlecache1 and 2 was too big...GFI sent me to smaller dlecache file now report is working.

< Message edited by nhbill -- 18.Jun.2008 10:16:23 AM >

(in reply to nhbill)
Post #: 11
RE: GFIM reports... - 23.Jun.2008 11:15:05 AM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: online 		nhbill,

Thanks for letting us know what resolved this problem for you.

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to nhbill)
Post #: 12
RE: GFIM reports... - 23.Jun.2008 2:58:36 PM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline 		reporting stopped again

(in reply to John Letourneau)
Post #: 13
RE: GFIM reports... - 23.Jun.2008 10:06:53 PM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: online 		nhbill,

How large are your dlecache1 and dlecache2 files now?

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to nhbill)
Post #: 14
RE: GFIM reports... - 24.Jun.2008 10:06:21 AM   
nhbill

 

Posts: 126
Joined: 21.Mar.2006
Status: offline
quote:

ORIGINAL: John Letourneau

nhbill,

How large are your dlecache1 and dlecache2 files now?



both are under 5MB

(in reply to John Letourneau)
Post #: 15
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