GFIMA v5 not working 64 bit Windows 2003
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GFIMA v5 not working 64 bit Windows 2003 - 4.May2008 2:05:50 AM
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srakkhit
Posts: 50
Joined: 7.Feb.2006
Status: offline
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Hi All
We are currently using MA v5 sp1. Currently it resides on a 32 bit Windows 2003 SP2 running 32 bit SQL 2005 server (dedicated to MA). However memory usages is the bottle neck. Therefore I am thinking to moving it to a 64bit Windows 2003 server with 64 bit SQL 2005.
Therefor as a test I am trying to install MA on a 64 bit 2003 server in a Lab, but not succesfull. I have tried three times on three different server, but getting into same problem. Installation completes succesfully but when I start the administration console it fails to start and I get the following error message:
Failed to connect to the search service (error code 500)
Requested service not found.
Please help
Regards
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RE: GFIMA v5 not working 64 bit Windows 2003 - 4.May2008 10:23:50 AM
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John Letourneau
Posts: 201
Status: offline
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srakkhit,
Can you verify that the GFI MailArchiver Search Service is running? Can you also please post a screenshot of the error in question? If possible, expand the error and post the screenshot of the fully detailed error message. Thanks.
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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RE: GFIMA v5 not working 64 bit Windows 2003 - 5.May2008 1:59:31 AM
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srakkhit
Posts: 50
Joined: 7.Feb.2006
Status: offline
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Hi John
How do I attached screen shots here? The error message I am getting as I stated earlier is Failed to connect to the search service (error code 500)and when I click on view detail I get another scren saying Requested service not found. But the search service is installed and running. This problem happens only on 64 bit Windows 2003 Server. If I install 32 bit windows 2003 on the same box there is no problem. I have tried this 4/5 time on two different box. If you need the screen shot please send me an email to sukumar.rakkhit@bupa.com.au and I will send you as an attachedment.
Regards
Sukumar
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RE: GFIMA v5 not working 64 bit Windows 2003 - 6.May2008 7:25:40 AM
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srakkhit
Posts: 50
Joined: 7.Feb.2006
Status: offline
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Hi Joseph
I have applied x64 bit version of Microsoft Visual C++ 2005 SP1 on my x64 bit Windows 2003. Still no luck, same error. This afternoon I have bebuild the same server with x64 bit Windows 2008 and installed GFIMA and everything works fine. Therefore I am sure there is some sort of bug in GFIMA v5 and x64 bit Windows 2003.
Regards
Sukumar
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RE: GFIMA v5 not working 64 bit Windows 2003 - 10.May2008 8:56:56 AM
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srakkhit
Posts: 50
Joined: 7.Feb.2006
Status: offline
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Hi Joseph
I have noticed that GFI has released a new build of GFI MailArchiver 5 SR 1 (build 20080430). One of the bug fix is FIXED: GFI MailArchiver Search Service fails to load after installation on clean 64-bit platforms. The exact problem I have listed at the begining. I am sure you guys knew about the problem.
Regards
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